IT Support Engineer

Land

Singapore

Locatie

Singapore

Werkplaats

SINGAPORE-TUAS SOUTH AV(SGP)

Werkgever bedrijf

TotalEnergies Marketing Asia-Pacific Middle East Pte Ltd

Domein

Informatiesystemen

Contracttype

Bepaalde tijd

Ervaring

Minimaal 3 jaar

Profiel kandidaat

Qualifications

• Minimum Diploma holder with 5 years similar working experience.
• Good knowledge in Enterprise IT Infrastructures (workstations, networks, server, data rooms) management
• Good understanding of local IT infrastructure and its components with the ability to assess cybersecurity risks.
• Field Instrumentation work experience will be an advantage.

Activiteiten

Enterprise Information Technology Support

• Provide user support on issues related to VISION workstations, Network matters, IP telephony, audio video equipment.
• Support ad hoc setup and support for conferencing and audio-visual presentation.
• Point of escalation for user support call to the corporate service desk
• Update and maintain the IT inventory in the CMDB database for the VISION infrastructure, accessories and user devices.
• Update and maintain all software licensing used exclusively by Plant and provision of user devices at Plant.
• Perform user support tasks in service now tickets and troubleshooting as required.
• Other duties include SQL database and Server administration.

Industrial Information Technology Assistance

• Assist for Industrial Information Technology Systems projects when required.
• Provide technical assistance for Industrial IT equipment’s involved in the project.
• Coordinate and transit technical IT deliverables in accordance with Corporate’s IT policy.
• Update and maintain IT inventory in CMDB and CMMS for industrial infrastructure, accessories and user devices.
• Assist first level troubleshooting of the system, in coordination with E&I team, Group IT teams (DSI MS, TGITS) and external suppliers if required.
• Support Software Manufacturing System and Software Automation for productivity improvement initiatives when required.
• Supports new product software launches, IT processes and work within designated IT guidelines.
• Stay current with technology and determining the impact of hardware and/or software upgrades on new and existing applications.

Cyber Security

• Support the local Cyber Security Officer and act as his backup in his absence.
• Ensure that the Cyber Security rules are integrated to the contract with vendors.
• Warn the plant manager and the Branch Cyber Security Manager in case of a major Cyber security risk or incident.

Maintenance

• Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes.
• Develops plans to manage the frequency of appropriate support package/patch application.
• Monitors database maintenance and provides appropriate recommendations, when required.
• Develops IT equipment replacement plan.
• Develop and update the Site Documentation relating to the local infrastructure, ensuring it is published in the designated area.

Projects and budget

• Propose the local IT budget ensuring optimum utilization of resources whilst maintaining cost effective services.
• Ensure all IT related costs for the affiliate are captured in the IT budget and properly validated by management and MS/APMO IS team.
• Ensure IT projects are managed to successful completion, within agreed costs and timescales, with the proper methodology and standards.

Context & Environment

• Ability to work with minimal supervision.
• Necessary to communicate with remote stakeholders working in different time zones.
• Must be a team player to work with diverse people of different background & culture.