Vous utilisez actuellement un navigateur qui n'est plus pris en charge à 100 %. Celui-ci peut entraîner des problèmes d'affichage. Veuillez actualiser votre navigateur. Quelques alternatives : Firefox, Chrome.
The World Council of Churches (WCC) is a fraternal fellowship of 352 member Churches representing more than half a billion of Christians around the world. The WCC (www.oikoumene.org) calls on its member churches to seek unity, common public witness and service to others in a world where hope and solidarity are the seeds of justice and peace. The WCC works alongside people of all faiths seeking reconciliation, with the goal of justice, peace and building a more equitable world.
Its Ecumenical Formation Institute and Hotel & Conference Centre, Le Château de Bossey, (www.bossey.ch), with 90 guest rooms, and 10 meeting rooms, located between Nyon and Geneva, is looking for a :
Customer Service Assistant at 100%
Reservations and direct sales:
Taking reservations of hotel and meeting rooms, keeping the reservation system up to date
Providing information to customers on the hotel environment and local resources
Promotion and direct sales actions (offers/contracts for seminars & banquets), follow-up and reminders on offers/prospects
Customer Relations and Logistics:
Welcoming individual clients, groups, students… and registration in the Fidelio PMS system
Checking the meeting rooms before arrivals
Preparing arrivals and checking reservations before the arrival of students, customers, groups, seminars and restaurant clients
Follow-up during the whole stay of customers (service records, answers to information requests, invoicing)
Daily communication and preparation of the function sheets for the different departments
Closing customer invoices, seminars, banquet, in collaboration with the finance department
Reception Administration:
Management of cash funds and cash flow at the reception
Keeping a transport schedule (clients, students…)
Daily closing of accounts and back up of digital information
Keeping the reception area tidy (inside and outside of offices and cabinets)
Profile:
A minimum of one year hotel experience in a similar position
Ability to work in French and English. German would be an asset
Preferably studies in hospitality business (Ecole hôtelière ou de tourisme) or equivalent
Ability to prioritize and handle competing deadlines
Open minded and positive attitude
A good sense of hospitality and attention to details
Ability to work in an open space and to multitask
Very good coordination skills
Good level of computer skills: Word, Excel, Internet
Fidelio Front Office Knowledge, an asset
To own a car is highly recommended due to the location of the Ecumenical Institute
Working conditions and environnement:
Multicultural and multi-faith environment
Beautiful setting on the Lake Geneva Region
Diversified position in a small team
Good social benefits and salary according to CCNT
Working days in AM or PM shifts (from 7.00 to 20.00), also Saturdays and Sundays