IT Support Specialist (6?Month Onsite Contract)

Description

• Deliver L1/L2 technical support for laptops, accounts, and Microsoft 365 tools.
• Troubleshoot hardware and software issues onsite and ensure timely ticket resolution.
• Configure, prepare, and deploy Windows and macOS devices for new hires.
• Support onboarding and offboarding, including account setup and equipment allocation.
• Execute basic network troubleshooting and escalate issues when required.
• Maintain and update endpoint devices via Intune, ensuring compliance and security.
• Monitor and address Level 1 security incidents.
• Manage IT inventory including laptops, peripherals, and accessories.
• Perform routine user access updates and permission changes.
• Communicate resolutions clearly and maintain a user?focused service approach.
• Contribute to simple documentation, FAQs, and process improvement initiatives.
• Assist with small IT projects and ad hoc tasks as operational needs arise.

Profile

• 1-2 years of experience in IT support, helpdesk, or similar role.
• Good understanding of Windows and macOS environments.
• Knowledge of Microsoft 365, Entra ID, and basic Intune endpoint configuration.
• Ability to troubleshoot common hardware and software issues.
• Comfortable working fully onsite and interacting daily with end users.
• Strong communication skills in both English and French.
• Organized, detail?oriented, and reliable in executing repetitive or basic tasks.
• Proactive, service?oriented, and able to work independently when needed.
• Familiarity with basic networking concepts.
• Positive attitude, willingness to learn, and adaptability to changing priorities.

Job Offer

• Full onsite role offering strong exposure to IT operations in a regulated environment.
• Opportunity to develop hands?on experience with modern Microsoft 365 and endpoint tools.
• A 6?month mission starting ASAP with a clear operational impact.