Account Executive (Customer Service)

À propos de cette offre

12-month fixed-term contract with possibility of becoming permanent

Why this job is for you:

Reporting to the Customer Service Manager, you will handle the daily activities of designated customer accounts and make tactical decisions regarding those accounts. You will partner with Sales & Marketing, Supply Chain and third-party vendors to develop and execute customer-specific account plans to improve efficiency, profitability and customer satisfaction.

You will be responsible for:

• Order to Cash Management: Manage order entry and allocation management, identify and resolve order issues to organize shipment of goods from the point of origin to a destination by the agreed delivery date and for the agreed price.
• Customer Relationships: Serve as daily Interface, maintaining a strong working relationship with the customers to ensure customer commitments are met or exceeded.
• Service Level Execution: Understand customer needs and service expectations through clear, proactive and effective communication skills. Deliver high quality customer service to Internal and external logistics teams and supply customers.
• Logistics: Proactively act as liaison between customers and internal stakeholders to successfully execute customer supply needs while balancing customer satisfaction with operational feasability.
• Pricing: Understand and apply pricing policy and procedures. Ensure accurate and timely invoicing.
• Forecasting: Provide forecast Input for monthly demand planning processes and validate allocations.
• Credit: Collaborate with the Credit team to resolve credit issues during order management.
• Claims: Investigate and process claims In ERP systems (SAP).

You:

• Have a University Degree in Supply Chain & Logistics, International Business & Economy or equivalence/proven experience in related fields;
• Are fluent (mother tongue/C1) in English, with proficiency in another European language a plus;
• Have 2-3 years of experience in a similar position with global commodities manufacturers;
• Are knowledgeable In SAP, MS Excel, Outlook and other MS Office applications;
• Are customer-focused, with excellent communication and interpersonal skills;
• Enjoy problem-solving and process improvements in a fast-moving, international environment;
• Cope easily with tight deadlines and shifting priorities

Competencies required:

• Customer Focus
• Problem Solving
• Action Oriented
• Written Communication
• Functional/Technical Skills
• Curiosity
• Learning on the Fly
• Priority Setting and Time Management
• Timely and Quality Decision Making
• Perseverance
• Team Spirit
• Integrity and Trust

What success looks like in the first months:

In the first months, success in this role means enthusiastically onboarding assigned accounts, showing aptitude in resolving operational issues, and building trusted relationships with customers and internal stakeholders. 

What we offer:

At GCF we believe in creating a supportive and dynamic work environment where every team member can thrive. We offer a competitive salary and benefits package, and our employees enjoy flexible working hours. We are committed to safety and support professional growth and development, providing opportunities for continuous learning through workshops, webinars and training programs.Join us and be part of a diverse and inclusive team that values your unique skills and perspectives. Together, we drive success for our clients in a collaborative, positive atmosphere. 

Please apply with a motivation letter and a detailed resume in English, enclosing your work certificates.