Department: Data & Automation, Digital & Technology Platform Services.
Location: Egypt, Cairo.
As a Operations Engineer specializing in SAP BW, you will play a crucial role in ensuring the reliability, scalability, automation, and performance of our SAP BW system. You will collaborate closely with development and operations teams to enhance system reliability, optimize data processes, and develop automation solutions to streamline operations. Your role will focus on minimizing downtime, troubleshooting complex issues, and driving continuous improvements in SAP BW and related data platforms.
YOUR KEY RESPONSIBILITIES:
• Proactive Improvements: Proactively analyze incident patterns to provide diagnostic insights, helping to identify problems and driving their resolution in collaboration with product team. Increase data quality focusing on data quality monitoring and data reconciliation processes.
• Complex Problem Troubleshooting: Lead troubleshooting efforts for complex issues in collaboration with L3 and L4 support partners, including proactive management of alerts and participation in crisis management teams as required, regardless of working hours. Collaborate with Level 2 and Level 3 support teams on Problem Management to resolve repetitive issues, ensuring minimal system disruptions.
• Operational Excellence: Influence and collaborate with product teams to prioritize and swiftly implement user stories focused on operational improvements
• Automation: Identify and implement automation opportunities to enhance operational efficiency in SAP BW data flows and reporting. Collaborate with Cybersecure team for improving security measures.
• Observability Utilization: Use observability toolbox such as Dynatrace, ServiceNow, Azure Monitor, and AquaSec to identify and implement product improvements and automations aimed at enhancing incident resolution, product performance and availability, enhance system stability and proactively detect issues.
• Collaboration: Collaborate with architects, DevOps, and L3 engineers to find solutions that improve product stability and reduce incidents with proactive, long-term approach. Work closely with architects, DevOps teams, and business stakeholders to optimize SAP BW operations and drive strategic improvements.
• SRE Community Engagement: Work with Central SRE, SIAM manager, and the SRE Community of Practice to leverage synergies and share best practices. Stay up to date with the latest SAP BW technologies, methodologies, and industry best practices.
ARE THESE YOUR SECRET INGREDIENTS?
• University bachelor’s or master’s degree in Computer Science, Information Technology, Engineering, or related field
• Proven experience in Site Reliability Engineering, DevOps, or similar role
• 3+ years of professional experience in complex IT landscape
• Strong expertise in SAP BW tools and technologies, including:
o SAP BW ODS Objects
o SAP BW Data Marts
o BEx Query Analyzer & Designer.
• Knowledge of SAP BI/BW/HANA and other SAP modules (SAP ECC, SAP CRM, etc.)
• Experience with data warehousing and business intelligence methodologies
• Hands-on experience in SAP BW data modeling, ETL processes, and performance tuning
• Proven experience in building end-to-end solutions, from requirement gathering to deployment.
• Familiarity with reusable components, workflows, and libraries.
• Strong expertise in automation, monitoring, and performance tuning
• Strong collaboration and communication skills, with the ability to work effectively across teams
• Excellent problem-solving skills and the ability to work under pressure during incident resolution
• Fluency in English (written and verbal)
ABOUT YOUR NEW TEAM:
We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don’t have the perfect experience. We have faith in what every person can be.
And although we have so much to be proud of, we always stay humble. We believe the real magic happens – for us and for you – when we OPEN UP.
AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
