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Unfair assessment despite customer satisfaction in the end
2.0
- Salary and benefits2.0
- Management style1.0
- Working atmosphere1.0
- Career opportunities1.0
10 July 2025July 2025
What works well?
I worked for this company for over 10 years, as a subcontractor for a multinational. Despite my seniority and commitment, the annual appraisals were biased: the manager took the liberty of judging the quality of my work without ever consulting the opinion of the end customer, who was directly concerned. This customer, fully satisfied with my services, was regularly surprised that he was never asked for feedback. This lack of communication and transparency in the evaluation process is not only regrettable, but also undermines recognition of the work actually done in the field.
What could be improved?
It would be advisable to review the quality of the management of certain managers, in particular by encouraging them to adopt a more objective management style, attentive to customer and employee feedback.
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An experience revealing deep-seated internal problems
1.0
- Salary and benefits3.0
- Management style1.0
- Working atmosphere1.0
- Career opportunities1.0
25 June 2025June 2025
What works well?
The only functional aspect of my experience with ISS Facility Services was the initial involvement of the end customer, who fulfilled his legal obligations in terms of safety and basic training. Collaboration between colleagues in the field, although hampered by a flagrant lack of organization, was based on solidarity between technicians facing the same obstacles. The contractual framework was clearly defined from the outset, even if its execution was another story altogether.
What could be improved?
In my opinion, the organization at ISS Facility Services is structurally flawed. I was hired on an open-ended contract, at the end of the process via an employment agency, as part of a supposed job creation. In reality, it was simply a question of absorbing a major maintenance backlog - accumulated over more than a year - on a site with stringent regulatory requirements. Despite what was at stake, I was confronted with a total lack of follow-up, equipment, procedures and, above all, technical skills at management level. The management of technical staff is approached as if it were a standard logistics sector, without taking into account the specific constraints of the business: certifications, quality processes, risk management, legal responsibilities, etc. In three months, I received neither the promised in-house training nor the appropriate work equipment. Schedules were revised in real time, sometimes from morning to afternoon, with no clear information. The workload was concealed under a layer of opaque and changing communication. I witnessed a massive turnover of staff, including managers, which says a lot about internal stability. The customer, while still polite, is clearly struggling in the face of this chronic disorganization. The end of my trial period was announced six days before its end, after everything had been carefully calculated to avoid any additional burden on the company (overtime, vacations, etc.).
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I wouldn't recommend
2.0
- Salary and benefits1.0
- Management style3.0
- Working atmosphere1.0
- Career opportunities3.0
20 February 2020February 2020
What works well?
Work equipment provided and possibility of rapid change.
What could be improved?
A lot of pressure on employees and a lot of burn-out on some sites. The working atmosphere is not very good and some situation close to mobbing. Possibility to evolve quickly but not the salary.
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5.0
- Salary and benefits5.0
- Management style4.0
- Working atmosphere4.0
- Career opportunities4.0
14 March 2018March 2018
What works well?
Possible internal promotion is promoted. Large autonomy for motivated and committed employees.
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5.0
- Salary and benefits4.0
- Management style4.0
- Working atmosphere5.0
- Career opportunities4.0
19 September 2017September 2017
What works well?
A good company
What could be improved?
Difficult to find a 100% place
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1.0
- Job description1.0
- Application process1.0
- Personalized answer1.0
- Response time1.0
14 September 2017September 2017
concerning this company, he refuses positions to qualified people without even having seen them or called them for an interview, especially if they are worth it.
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Overall ratings
- Management style2.6
- Salary and benefits3.0
- Career opportunities2.6
- Working atmosphere2.4