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Description
Monitor A2F processes, undertaking trend and root-cause analysis to identify areas for improvement
At the time of a Launch, develop and revise procedures in consultation with business sub-process owners
Develop and revise process maps and RACIs as processes and procedures change
Identify opportunities for automation and simplification throughout the funding cycle; assess potential solutions; coordinate and support implementation
Consolidate the system knowledge, collect lessons learnt and provide recommendations for future improvements as enhancements or in a launch
Track current and propose future operational systems needs and provide assessment of resource needs and benefits
Lead the development of A2F business requirements/user stories; coordinate with IT on solutions development
Ensure smooth operations of the existing systems, within system design feasibility
Provide on-going operational and strategic suppor to business users to enable complete and on-time funding request and grant submission through the Grant Operating System
Develop change management plan and materials for process and systems changes to ensure a high level of user knowledge improvement is reached to reduce number of issues raised
Profile
University degree in finance, business administration, information technology, information management, engineering or other relevant area with strong quantitative component
Experience with business process analysis and improvement
Experience with project management
Experience coordinating between cross-divisional teams
Experience with functional design of IT solutions for business end-users
Experience in systems support for business end-users
Experience in establishing and managing productive partnershipsthrough strong interpersonal skills, tact and diplomacy
Excellent computer skills including PowerPoint, Word and Excel in a Microsoft Windows environment
Ability to generate reports and conduct analysis using data from central system
Solution-oriented root cause analysis, including the ability to create business-relevant appropriate and creative solutions