IT/OT Support Specialist (m/f/d)

Hays AG

  • Publication date:

    23 February 2024
  • Workload:

  • Contract type:

  • Place of work:


IT/OT Support Specialist (m/f/d)

With over 15 years of experience in the pharmaceutical and chemical industry as well as in biotechnology and medical engineering, we know the key contacts at companies that are recruiting for challenging jobs with real potential. The current high demand for staff has opened up exciting opportunities for dedicated experts who want to develop professionally and to further their careers. As recruitment specialists with an international network of contacts, we can offer you decisive advantages - completely free of charge. Register with us and reap the benefits of interesting job offers that match your skills and experience.


  • Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service
  • Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals (monitors, head sets, docking stations) in accordance with IT operations policy and procedures
  • Works with IT Endpoint Engineering team and IT Service Desk to pilot changes to image deployments involving Windows Operating system updates, patches, and hotfixes to end user computers
  • Creates and maintains document repository or knowledge base of fixes, installation procedures, technical tips, and IT support documents or procedures
  • Provides project support for Lifecycle Management projects including Computes, IT-OT Infrastructure, DCS, and Applications
  • Provide project support for the implementation of new technologies which enable the business examples include Digital Plant, IMM, PI, MES, LIMs and other
  • Coordinate maintenance requests and change requests from manufacturing facility maintenance provider; Power, HVAC, Fiber and Copper cabling
  • Assist ICS Security Team, Infrastructure Engineers and Operations to provide maintenance and support for the process control network environment
  • Work with IT and Security architects to review and facilitate updates to application architecture diagrams and network connection table documents pertaining to IT-OT application integration; examples include OSI PI Interface, Time Synchronization, Endpoint Security, Backup and Recovery, Patch Management, and SIEM


  • A+ certification or equivalent networking experience
  • CCNA Cisco Certified Network Associate
  • Well-founded IT-industry experience, some of which being in a manufacturing environment
  • Strong knowledge of Windows platforms, Windows 10, Windows Server 2017, 2019, and 2022
  • Strong knowledge of networking concepts such as TCP/IP protocols, configuring routers/switches, etc
  • Mobile Device Management experience
  • Hands-on knowledge of HP, Xerox, Zebra printers and copiers
  • Project Coordination/Management experience

Job Offer

  • A very renowned company
  • Continuous support during the assignment