Are you excellent customer service oriented ? Is customer satisfaction an obligation for you?

For one our big client, we are looking for : Business Lounge Agent 80% (m/f/x)

Key Responsibilities

In line with the client Quality Standards, provides an excellent customer service to

the client high yield passengers in order to ensure optimal customer satisfaction and to develop further the loyalty of top clients.

Enhance customer experience in the lounge in order to maintain and increase customer's loyalty

Ensures immaculate set up of the Lounge at all times

Welcomes and registers all passengers at reception

Works with Check-in and ATO teams for rebooking of customers in case of flights

irregularities

Ensures application of local special procedure and treatment of passenger ?La Première?

Creates, updates, communicates and files Company policies and Lounge procedures

Monitors and follows up inventories and stock

Proactively acts or feedbacks upon customers' complaints

Ensures application of local special procedure and treatment of La Premiere customers

and organize the special La premiere area in the lounge.

Supervises the cleaning staff tasks

Your profile : knowledge, learned disciplines, experience

Fluent in English and French

Knowledge of Group products and services.

Knowledge of check-in tools and basic reservation tools.

Open to work week-end with the possibility night shifts

Customer focus, Build relationship, Communication, Excellence, Stress Tolerance, Adaptability, Initiative, Teamwork