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Reception Manager FR/ENG/GER (m/f)

Our client, a leader company in the Tourism Industry is looking for an energetic, multilingual and ambitious Reception Manager in a permanent assignment

Description

Your responsibilities will include:

Organisation

• Plans work and communicates it to staff according to the schedule and planned events.
• Organises the distribution of daily tasks of the staff according to the activities.
• Interacts with all units to facilitate exchange and find solutions/information.

Management

• Supervises the implementation of instructions and the respect of procedures by the employees. Sets objectives and carries out regular evaluations.
• Coordinates activities in the public areas
• Ensures the dispatch of information to customers and staff.
• Ensures the application of security guidelines in all public areas.

Reception

• Manages and supervises the smooth running of the Welcome Desk, its sales points, including online.
• Supports the team of receptionists and intervenes in case of difficulties/exceptional situations.
• Controls the closing of the cash desks and transfers the receipts.
• Handles technical incidents and follows up on visitor/customer complaints.

Administration

• Carries out the orders necessary for the smooth running of the service (stock management).
• Maintains the unit's various procedures.
• Participates in the setting up and monitoring of promotional offers.
• Prepares regular information sessions for the staff.

Profile

In order to be considered for the role, you must have:

• At least 3-5 years of solid working experience as a Manager
• Experience as Cabin Crew Member, Retail or Hospitality
• Very good knowledge of sales and hospitality in an international environment
• Good knowledge of office tools (Microsoft Office: Word, Excel, Outlook) and cash register system
• Ability to perform multiple tasks simultaneously
• Ability to function effectively in challenging situations
• Ability to take initiative and being very well organised
• Business minded and interest in developing relationship with customers

You are :

• Customer-oriented
• Pro-active and autonomous
• Multilingual in English, French and German (C1 minimum)

Job Offer

Are you currently looking for a position within an international operating, in Tourism environment and enjoy communication and working together with different nationalities and teams