Netcloud | Support Services – Reliable IT Support & Help on Demand

About the job

Support Services

Fast and effective solutions for your IT challenges.

Maximum availability and security for your company

IT disruptions usually occur unexpectedly. In such moments, every minute counts. Complicated manufacturer support processes, missing escalation paths, or language barriers further delay finding a solution.

With direct access to experienced experts in Switzerland, Canada, and the Philippines, Netcloud offers you competent support at all times. Our support team relieves you efficiently, transparently, and comprehensibly around the clock in restoring your IT services.

Advantages at Netcloud

Security

Proactive problem solving thanks to "end-to-end" responsibility.

Flexibility

Individual maintenance packages: volume-independent, transparent, and flexibly scalable.

Integrity

Personal Lead Engineer beyond project completion.

Presence

7x24 support with fast response times and guaranteed direct access to our experts.

Expertise

Processes focused on quality guarantee the highest standards.

Your reliable support partner – direct, fast, and competent

The guarantee for the successful operation of your infrastructure are our three Swiss Operations Centres in Winterthur, Bern, Basel, Vancouver, and Manila. As a customer, you have direct access to excellently trained, certified, and experienced engineers who resolve over 95% of all incidents immediately. Our experts help in emergencies around the clock, so the availability and stability of your IT systems are restored as quickly as possible.

Our Support Services

Our services – from advisory through professional and managed to support – are based on customer-oriented setups with high expertise and focus. Building on this, we design customised security, network, collaboration, and platform solutions that fit seamlessly with our services.

"The broad-based know-how of Netcloud across various platforms including network, backup, security, and much more impressed me. Almost more important, however, is the great trust in our Netcloud contacts who always support us wonderfully. After all, IT is also a people business."

Netcloud Knowledge and Skills

Cyber Defence

Cyber defence is the backbone of corporate security

Security Consulting

10 best practices for seamless IT security

Security Awareness

Prepared against social engineering

Project Management

Professional project management for your ICT projects