Guest Service Agent (m/f/d) - Focus on Front Office

About the job

Company Description

Prize by Radisson is a design hotel without pretensions. And all that at a budget price. At 19 locations in Germany, Austria, Belgium, Norway, Poland and Switzerland, we welcome our guests with a smile on our face and in our heart. A relaxed tone and joy in the job are the most important things to us.

Because honest effort is a thousand times better than pedantic complaining and paperwork. We support each other wherever we can and no one is afraid to lend a hand at reception or in the dishwashing area.

Job Description

It can’t work without you: every hotel needs a good soul! First impressions count. At Prize reception, you can make the first impression on our guests. And it will be good because you are friendly, smart, helpful, practical and quick – a mix of scout and manager, so to speak. From hello to goodbye, you put joy into every detail. You enjoy dealing with people and remain relaxed and professional in every situation. Whether it was the drink you mixed or simply your smile. Your guests feel comfortable and look forward to seeing you again.

You’re now saying: delicious cake, but where’s my cherry on top?

We say:

• 42 days holiday
• Public transport subsidy
• Reka checks
• Financial security through a permanent employment contract
• Flat hierarchies, short decision-making paths and plenty of freedom to make decisions
• Attractive staff rates in all our hotels – including Radisson Hotels
• Training and advancement opportunities within the entire Prize Family and the Radisson Hotel Group
• Chance to contribute long-term in a steadily expanding company and much more

Qualifications

What you should bring with you?

Good mood, enthusiasm and enjoyment of working in a great team.

Your tasks & what to expect:

As a Guest Service Agent, you are part of our check-in team and one of the first faces to greet hotel guests on their arrival with us.

How does a check-in work? Enter guest data, collect signatures, encode room card & done! Whether at the reception or at our check-in kiosks, you assist our guests and support them with all questions. Meanwhile, you conjure a welcome drink for them at our bar and see them off with a tip for a city excursion.

Night shifts and answering guest calls are not part of your duties. We want you to be alert & well-rested to focus on the really important things, namely the personal contact with our dear guests on site.

Additional Information

You’re thinking Check, Check, Check?

Then we definitely want to get to know you!

Cover letters not your thing? No problem, because we want to hire you, not the paperwork! Feel free to send us your CV by email to jobs@prizebyradisson.com or upload it directly here by clicking "apply now".