2nd-Level ICT Supporter 80-100% (m/f/d)

Support the digital future of social insurances

Our ELAR team ensures that the electronic document management and archive system (ELAR) runs smoothly – a central component for the cantonal social insurance institutions and compensation offices. To provide our customers with the best service at all times, we are looking for you as a 2nd-Level ICT Supporter (m/f/d).

Your mission: You are the interface between technology and business and ensure that complex challenges are solved quickly and sustainably.

Sounds like your next challenge? Then we look forward to hearing from you!

What you will achieve
Your main tasks are:

• Processing and resolving demanding technical tickets in 2nd-level support
• Coordinating cross-team incidents and problem tickets
• Analysing and narrowing down system limitations
• Co-designing and optimising internal processes
• Communicating solutions to internal and external stakeholders
• Maintaining our knowledge database
• Participating in exciting projects

Why you will succeed
For this varied role, we are looking for committed and customer-oriented individuals with the following profile:

• Completed training in computer science or comparable qualification
• Experience in 2nd-/3rd-level support of software applications (at least 2 years desirable)
• Independent, structured working style and enjoyment of teamwork
• Very good German skills, additional national languages are a plus

We offer

• Flexible working models and home office options
• Modern work equipment and top-equipped offices in a central location
• Free smartphone with subscription, half-fare travelcard and attractive training opportunities
• At least 25 days of holiday for your work-life balance

Become part of our team
Are you ready for a new challenge with a workplace near St. Gallen main station and home office possibility? We look forward to receiving your application documents.

Workplace St. Gallen

IGS GmbH
Ms Susanne Manser
Geltenwilenstrasse 16
9000 St. Gallen
+41 71 246 57 57