IT Operations Pilot

Your team

The Pictet Tech division is responsible for designing and integrating a wide variety of IT solutions, ranging from portfolio management systems to trading platforms, as well as banking applications and business management tools. Originating some of the Group's greatest innovations, the division is also responsible for the operational smooth running and development of custodian banking and fund administration services.

Within the Infrastructure & Production department, the Production Monitoring & Control (PMC) team is tasked with continuously monitoring all IT resources and managing their operations, in compliance with the required service levels.

The evolution of the visions and practices of IT Production is at the heart of our concerns and is taken into account in all our interventions. As an IT Operations Pilot, you will be part of a team that plays a key role in ensuring the proper functioning of infrastructures, monitoring, and the availability of the information system (IS), while bringing an innovative vision based on new technologies.

Your role

• Ensure production by guaranteeing service levels and commitments, monitoring alerts, unblocking, following the production plan, and opening incidents;
• Analyse messages received at the control unit and perform all routine operations necessary for the start-up and proper functioning of IT infrastructures, according to defined procedures;
• Propose and implement methodological and technical solutions to optimise IT production;
• Feed the incident database and maintain control documentation;
• Provide appropriate service support for the applications under our responsibility, collaborating effectively with the various concerned teams;
• Identify improvement opportunities related to new technologies to adapt the tools/processes used;
• Maintain general production conditions and follow our 3-shift, 7-days-a-week schedule.

Your profile

• Federal VET Diploma or ES technician diploma in IT, or an equivalent qualification;
• Experience in operational control (an advantage);
• Knowledge of Windows, Unix and Linux environments, Control-M, Jira and Grafana (an advantage);
• Excellent analytical and communication skills;
• Fluency in spoken and written French; good knowledge of English;
• Residence in Switzerland required.

With good listening skills, availability and flexibility, you wish to join a dynamic team where you can showcase your collaborative spirit and be appreciated for your efficiency. Your analytical sense, pragmatism and strong stress resistance will be valuable assets enabling you to successfully carry out the tasks entrusted to you.

Note

IOP / NVT / RS

No agency CVs will be accepted.

Diversity & Inclusion

Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.