Customer Service Collaborator (m/f) 100%
Galexis AG
Ecublens
Key information
- Publication date:29 July 2025
- Workload:100%
- Place of work:Ecublens
Job summary
Join our dynamic team at Galenica, where we revolutionize healthcare. Enjoy a hybrid work environment with flexible benefits.
Tasks
- Manage daily client requests in a hybrid model, on-site or remote.
- Communicate with internal and external contacts, providing quality advice.
- Enhance client experience by understanding needs and suggesting improvements.
Skills
- CFC in pharmacy assistance or equivalent; customer service experience preferred.
- Strong communication skills and ability to remain calm under pressure.
- Proficiency in MS Office; SAP knowledge is a plus.
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Your area of action
- You ensure the daily management of our clientele's requests, in a hybrid manner – from our site or in telework (up to 50% in home office after a training phase on site)
- You communicate by phone and in writing with our internal and external contacts, providing personalized and quality advice
- Thanks to your service orientation, you accurately understand the needs of the clientele and propose concrete ideas to improve our processes and enrich the customer experience
- As an engaged member of the customer service and the Galenica health network, you actively contribute to the evolution of the team and the company
- You enjoy taking on responsibilities and participating in concrete improvements in a dynamic environment undergoing transformation
- You manage administrative tasks such as orders, invoicing, and complaints with professionalism and ease
Your assets
- A CFC as a pharmacy assistant or equivalent training in the health field – prior experience in customer service is a real plus
- Comfortable on the phone, you are communicative and know how to remain calm even in animated situations
- You demonstrate rigor, efficiency, and a solution-oriented mindset
- You are proficient in MS Office tools; knowledge of SAP would be an appreciated asset
- To ensure optimal customer service, you are ready to work flexible hours: Monday to Friday between 08:00 and 19:00, as well as approximately once a month on Saturday from 08:30 to 13:30
- If French is your mother tongue and you also have some basic knowledge of German, you are the person we are looking for!
5 weeks of vacation, with the possibility to purchase up to 10 additional vacation days or take unpaid leave
Pension fund with advantageous distribution – we cover nearly 2/3 of the premiums
Various discounts in our pharmacies and with other major brands
Opportunity to expand your skills through encouragement to pursue training and development measures as well as internal advancement opportunities
Consideration of family needs, with 16 weeks of maternity leave (80% of salary) and 10 days of paternity leave (100% of salary), as well as participation in child funds
Nominal shares at preferential prices – not only engage professionally for Galenica but also invest
Mobile and flexible work in consultation with the team
