Contract Specialist (m/f/d) 40%

About the job

Over two billion people trust Schindler every day. Our long-standing experience and innovative strength make us the number one in the Swiss elevator and escalator business. As part of the Schindler family, you help make places more accessible, inclusive, and sustainable for everyone. We combine innovation, safety, inclusion, and diversity within the company. Become part of our 150-year success story and help shape the future of mobility.

Together one floor higher as

Contract Specialist (m/f/d) 40%

In this responsible role, you will take charge at the main site in Ebikon of recording and managing our service contracts as well as the correct processing of contract amendments. You ensure timely and precise commercial processing and thus contribute significantly to internal and external customer satisfaction.

Tasks:

• Creating and managing service contracts as well as executing contract amendments
• Issuing invoices, credit notes, and additional charges
• Opening and modifying customer accounts and supporting specialists in customer data management
• Managing digital communication channels (Outlook, Teams, Salesforce) and ensuring efficient handling of enquiries
• Providing telephone and written advice and support to internal and external customers on administrative matters
• Committed teamwork, active participation in daily business, and shaping and further developing efficient processes 

• Completed commercial apprenticeship or equivalent qualification
• Numerical flair as well as precise, independent, and service-oriented working style
• Experience with MS Office (Excel, Word, Outlook); SAP knowledge is an advantage
• Strong IT affinity and enjoyment of proactive telephone customer contact
• Very good German skills; French skills (especially spoken) are an advantage
• Strong customer orientation as well as pronounced communication and team skills 

• Excellent development opportunities: Personnel development is a lived value with us. We offer our employees various national and international talent programmes and support them both in time and financially in training and further education
• Work-life balance: 40-hour week, 25 to 30 days holiday, flexible working hours, part-time workload, and unpaid leave
• Healthy working environment: High health & safety standards and own company health management including social counselling and health promotion
• Employee benefits: Contribution to public transport subscription, fleet discounts, discounted purchase of Reka money, reduced insurance premiums, and various other benefits