yellowshark
Ebikon
IT Supporter / IT Systems Technician - MS Cloud (m/f) 80-100%
- 29 June 2026
- 80 – 100%
- Permanent position
- CHF 65 000 - 85 000 /year
- German (Fluent), English (Intermediate)
- 6031 Ebikon
About the job
On behalf of our client, a leading software, cloud, and IT service provider in Switzerland, we are looking to strengthen the IT team with an IT Supporter / IT Systems Technician MS Cloud (m/f).
Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you!
Please note that incomplete application documents cannot be considered.
- Analysis and resolution of issues reported by platform monitoring
- Gathering relevant information to clarify problems
- Collaboration and coordination with internal experts
- Logging all work steps in the CRM system
- Support in the continuous optimisation of support processes
- Maintenance of the internal support knowledge database and documentation
- Monitoring of cloud services used by customers
- At least 2 years of professional experience after apprenticeship in a similar role
- Team player, independent, solution-oriented, and with a friendly, service-oriented manner
- High quality awareness and the ability to perform tasks correctly from the start
- Networked thinking and enjoyment in solving challenges independently
- Fluent German skills in spoken and written form (C2) as well as good English skills (B1)
- Valid driving licence category B
- Future workplace
- Free parking, coverage of public transport subscription or contribution to your commute
- Flexible working hours
- At least 5 weeks holiday + 2 additional weeks as workation
- Financial support for further training
- Internal coaching
Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you!
Please note that incomplete application documents cannot be considered.
Tasks
- Independent handling of support requests from receipt to resolution- Analysis and resolution of issues reported by platform monitoring
- Gathering relevant information to clarify problems
- Collaboration and coordination with internal experts
- Logging all work steps in the CRM system
- Support in the continuous optimisation of support processes
- Maintenance of the internal support knowledge database and documentation
- Monitoring of cloud services used by customers
Profile
- Completed training as an IT specialist (platform development) or as an ICT specialist- At least 2 years of professional experience after apprenticeship in a similar role
- Team player, independent, solution-oriented, and with a friendly, service-oriented manner
- High quality awareness and the ability to perform tasks correctly from the start
- Networked thinking and enjoyment in solving challenges independently
- Fluent German skills in spoken and written form (C2) as well as good English skills (B1)
- Valid driving licence category B
Additional Information
- Guaranteed home office up to 3 working days per week- Future workplace
- Free parking, coverage of public transport subscription or contribution to your commute
- Flexible working hours
- At least 5 weeks holiday + 2 additional weeks as workation
- Financial support for further training
- Internal coaching
