KPT Krankenkasse AG
Bern und Homeoffice
Customer Advisor
- 05 July 2026
- 100%
- Permanent position
- Bern und Homeoffice
Job summary
Join KPT, one of Switzerland's top health insurers, as a customer advisor. This role offers a dynamic work environment with excellent benefits.
Tasks
- Guide clients in understanding insurance gaps and optimal coverage.
- Ensure customer satisfaction through your enthusiasm and support.
- Collaborate with specialists to address complex customer queries.
Skills
- Completed basic training with sales experience; insurance interest required.
- Strong customer service orientation and communication skills.
- Sales skills with the ability to identify client needs.
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About the job
Our customer advisors are the first point of contact for our insured clients: They know our innovative products inside and out, explain benefits clearly, and find the best solution for every enquiry. Are you passionate about bringing clarity to customers in the world of health insurance and inspiring them with your knowledge?
What you can achieve
- You advise, identify insurance gaps, and accompany the insured towards optimal coverage.
- With your enthusiasm, you contribute daily to ensuring our customers are completely satisfied.
- You infect new customers with your enthusiasm for our products.
- Complex issues? You obtain the right information from our specialist departments.
- Thanks to your sales flair, you awaken exactly the needs that match our offers.
What distinguishes you
- a completed basic education with initial professional experience in sales
- interest in health insurance – ideally experience
- training as a VBV insurance intermediary or willingness to complete this promptly
- high customer and service orientation
- flawless German skills in spoken and written form
Your benefits
- 40-hour week and flexible working hours
- home office options
- 25 days holiday, 30 days from age 50
- 24th & 31st December paid holidays
- 15 minutes paid breaks each morning and afternoon
- free fruit
- varied drinks and food offer in the in-house cafeteria
- modern office premises directly at Wankdorf Bern station
- CHF 300.– rail coupon for an annual, route, general subscription (GA) or half-fare PLUS
- CHF 2,200.– Reka-Pay per year with 20% discount
KPT is one of the ten largest health insurers in Switzerland. The satisfaction of our customers is our success.
