Head of Department Servicedesk/Support and ICT Service Management, 80-100%

Move with commitment. - This is the opportunity to take responsibility in a meaningful role of political and social relevance, and to drive sustainable developments for the population and economy with your own imprint. Behind this promise stands the Canton of Solothurn with countless possibilities, tangible flexibility and stability in the working environment.

The Solothurn Cantonal Police guarantees high security for the people in the Canton of Solothurn - competently day and night. It operates an independent ICT infrastructure with a comprehensive range of highly available systems and applications. For the Command Department we are looking immediately or by arrangement at the Solothurn location for a Head of Department Servicedesk/Support and ICT Service Management, 80-100%.

Your responsibilities

• As head of the Servicedesk/Support and ICT Service Management department, you bear the personnel, professional and organisational responsibility for an economical, customer-oriented and high-quality service operation.
• You steer and further develop the company-wide ICT Service Management, are responsible for the configuration and continuous development of the ICT service management tool, define and optimise service management processes and ensure their uniform implementation as well as compliance with standards and quality requirements.
• In this role, you manage and optimise the service operation and initiate appropriate improvement measures if necessary to ensure a continuous improvement process.
• Your area of responsibility includes monitoring service quality and compliance with agreed service levels as well as coordinating escalation management in the event of critical disruptions.
• Your tasks include leading overall and partial ICT projects according to the HERMES project management method, representing the department in cross-organisational initiatives and coordinating collaboration with internal and external stakeholders.

Your profile

• For this position, you have completed IT training with advanced professional education or a comparable qualification, preferably in business informatics, service management, project or process management.
• Several years of professional and leadership experience in ICT service management, operation and support of ICT systems, application management as well as in leading ICT projects and procurement initiatives are required.
• You are characterised by pronounced independence, a structured and solution-oriented working style as well as the willingness to take responsibility and actively drive the continuous optimisation of processes and services with a continuous improvement mentality.
• You convince through teamwork, assertiveness and a professional appearance. With your communicative strength and appreciative leadership style, you specifically develop employees further.
• You have very good German language skills, are willing to undertake extraordinary assignments and on-call duties, and hold a category B driving licence.

Questions?

Adrian Martinelli
ICT Service Chief
+41 32 627 89 33

Convinced?

Apply now

We wish to fill this position without the support of external service providers. Email applications cannot be considered.

Workplace Solothurn

Solothurn Cantonal Police
Werkhofstrasse 3
4502 Solothurn