Head Client Service Consultant (m/f/d)

About the job

Are you curious and eager to seize new opportunities? Do you go the extra mile and are also an open, communicative personality with a strong customer and solution orientation? Then let us together exceed the expectations of our clients and continue writing the success story of VP Bank. With us, you will find space for bold ideas and the opportunity to actively shape the future.

• Personnel & professional leadership of the performance centre "BRM & CLM Services"
• Provision of processes and deliverables in connection with the 1st Line of Defence Framework for the LI & BVI region, e.g. controls, support in KYC processing, preparation & handling of KRI findings, management reports to control target achievement, etc. This is done in collaboration with Change-the-Bank units, e.g. Business Management
• Ensuring delivery capability towards stakeholders (e.g. sales units, compliance, risk management), implementation of group-wide risk policies, compliance with deadlines & regional risk/compliance requirements as well as targeted resource deployment within BRM & CLM Services
• Monitoring and reporting of relevant KPIs to stakeholders as well as deriving effective measures to increase efficiency & effectiveness
• Further development of the department regarding processes, collaboration models and delivery model
• Coaching & development (professional & personal) of employees (senior, professional & junior)
• Representation of the area/region towards internal and external stakeholders (e.g. audit, representation in projects at working group/core team meeting level, FMA within the scope of audits)
• Ensuring a proactive risk culture (e.g. through training, leadership tools, etc.)
• Sparring partner for front management, RM, compliance and legal

• Higher education
• (Very) deep understanding of the relevant regulatory landscape, e.g. MiFID, AIA, FATCA, etc.
• Experience in leading projects and transformation initiatives as well as in implementation
• Ability to prepare complex matters understandably and communicate appropriately to the audience
• Experience dealing with FMA audits as well as internal and external audits
• Several years of experience in risk management, compliance or CLM
• Empathy and solution orientation in interactions with front units, in the team, with stakeholders or management
• Strong judgement, decisiveness, leadership experience in a comparable environment
• Strategic and process-oriented thinking as well as the ability to prioritise essential activities
• Ability to achieve impact with stakeholders at different levels based on argumentation
• Ability to coach, mentor and develop a diverse team