Customer Dialogue and Triage Officer (m/f/d)

What to expect

As part of Mobi24 AG, a company within the Mobiliar Group, you will support and advise our customers in exceptional situations and emergencies in the Contact Centre.

Your impact with us

You answer calls from our customers outside the opening hours of the Mobiliar general agencies.

You provide simple information to our customers, process address changes and forward callback requests to the general agencies.

You record claims electronically and take on further administrative tasks.

Your profile

• Ongoing studies or completed apprenticeship
• Enjoyment of customer contact and strong communication skills
• Team player with an independent, customer-oriented working style
• Flexibility and high resilience
• Willingness to work irregular and sometimes short shifts (e.g. mornings, lunchtimes, evenings until 8:30 pm as well as weekends and public holidays)
• Fluent German skills and good Italian skills. Additional solid French skills are an advantage

Working with us

Your assignment starts from October 2026 or by arrangement and is fixed-term for one year, with the possibility of extension. The workload is 30%. During the summer months, a higher workload is also possible by arrangement.

More about our commitment as an employer can be found further below.