Housekeeper - Geneva, Switzerland
hosco.
Barcelona
Key information
- Publication date:13 December 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Barcelona
Job summary
Join Four Seasons, a leader in luxury hospitality. Experience a supportive, growth-focused work environment.
Tasks
- Supervise and maintain cleanliness on guest floors.
- Train staff to meet quality standards consistently.
- Ensure outstanding service for VIP guests.
Skills
- Experience in housekeeping and leadership roles required.
- Fluent in French and English, both written and spoken.
- Strong knowledge of cleaning procedures and tools.
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A landmark on lake Geneva since 1834. With enchanting views of the lake and the snow-capped Alps in the distance as well as the Old Town, Geneva’s first hotel remains the first choice of sophisticated travellers and world statesmen. Come and unwind from your day with a treatment at our rooftop Spa, and build connections with colleagues over Italian gastronomy at Michelin-starred Il Lago before retreating to your Pierre-Yves Rochon–designed room for a good night’s sleep. Four Seasons Hotel des Bergues Geneva blends a revitalized sense of history with warm and genuine personal service in the very heart of the city.The Four Seasons Hotel des Bergues is Geneva’s first hotel, a monument combining contemporary and classic decoration, on the lake, the old town and the famous banking district with a breathtaking view of the Jet d’Eau. A modern Spa and a dynamic F&B operation complete the exceptional service provided by our extraordinary team.
JOB PURPOSE:
Supervise the floor teams. Maintain the floor in very good technical and cleanliness condition. Continuously train teams on quality criteria. Perfect knowledge of the tasks to be performed by the floor teams. Occasional replacement of the Assistant General Housekeeper may be required.
ESSENTIAL FUNCTIONS:
Manage and provide guests with a pleasant, efficient and professional service in accordance with Four Seasons Standards. Be responsible for preparing rooms for VIP guests.
1. Must always behave professionally and adhere to the Company and Hotel quality criteria as well as the Hotel’s internal regulations.
2. Must always have impeccable presentation and be punctual.
3. Must notify their department in time in case of problems. Must take and understand their work report, know the list of VIPs and other guests and inform their staff.
4. Must inform their staff to address guests using the guest’s name.
5. Must respect hygiene and safety rules as well as quality criteria and procedures within their department.
6. Train new Chambermaids according to established quality criteria.
7. Must know how to lead the Chambermaid team on the floors and conduct daily inspections.
8. Know how to make recommendations, resolve certain conflicts, coach and take disciplinary actions when necessary.
9. Responsible for the smooth running of work and team spirit on the floors.
10. Ensure optimum service for the guest.
11. Ensure the performance of Floor Staff by checking that there are enough supplies and linen in the offices.
12. Ensure that corridors, stairs, offices, floor storages, room doors, and elevators are maintained according to quality criteria.
13. Control rooms (departures, turndowns, vacant, SA and VIP) and ensure all quality criteria are met.
14. Verify that maintenance and technical problems are resolved to make rooms available.
15. Responsible for the quality of work of the floor staff.
16. Ensure good coordination of tasks and directives to be carried out.
17. Must ensure follow-up of special guest requests (extra pillows, request for an ironing board, etc.)
18. Must perform spot checks when the Chambermaid is working and ensure she works according to procedures established by the Department.
19. Control and follow up on occasional deep cleaning of rooms.
20. Ensure proper maintenance and cleaning of furniture.
21. Attend service meetings.
22. Control proper maintenance and order of storages on the floors.
23. Be able to respond quickly and intelligently to emergency situations in the hotel.
24. Ensure proper application of instructions and any changes by management.
25. Ensure all Chambermaids return their passes and sign out at the end of their shift.
26. Inform the General Housekeeper of unusual events and communicate special instructions to the Night Housekeeper.
27. May have special projects and other responsibilities.
28. Apply and master quality standards related to your function.
"The list of tasks specified above is not exhaustive; your role will require constant adaptation to situations of high activity and specific client relationship management."
Swiss Nationality, Swiss residency authorization or EU citizen will be considered only.
REQUIREMENTS:
1) French and English languages read, spoken, written.
2) Perfect knowledge of the various tasks of Chambermaid, Floor Staff and Public Area Staff.
3) Good knowledge of computer tools.
