Banquet Service Manager

About the job

Banquet Service Manager

Guide Michelin says: «The Volkshaus Basel is among the top 10 most fascinating hotels in Switzerland».

The Volkshaus Basel is more than just a venue: it is a stage for cultural highlights, stylish corporate events, and unforgettable private celebrations.

As Banquet Service Manager / Event Operations Manager, you are the central contact person for our guests and ensure with your hosting personality, sensitivity, and enthusiasm that every event becomes a special experience.

Your mission:

• Operational management and execution of concerts, festivals, meetings, conferences, and large events with up to 1,300 guests
• Responsibility for the smooth running of all banquet events
• First point of contact for our event and function guests on site
• Leadership, motivation, and development of the event team as well as the temporary staff pool
• Planning and coordination of personnel and operational resources
• Ensuring high guest satisfaction including professional complaint management
• Active participation in daily operations – from setup to follow-up
• Responsibility for optimal staff scheduling
• Close collaboration with kitchen, technical team, event management, and other departments
• Participation in function sheet meetings and F&B meetings
• Support of the F&B Manager during their absence
• Involvement in sales promotions and creative event concepts
• Responsibility for order, care, and maintenance of inventory and furniture
• Various administrative tasks

What scores with you:

• Completed training in hospitality or gastronomy; further education at a hotel management school or comparable qualification is an advantage
• Several years of professional and leadership experience in banquet, event, or function management
• Experience in staff leadership as well as in deployment and duty planning (ideally with Mirus 4.0)
• You see yourself as a motivating leader and lead by example
• High social competence as well as a confident and warm manner towards guests, employees, and superiors
• Organised, resilient, and solution-oriented personality
• You remain calm and composed even in hectic situations
• Independent, responsible, and structured way of working
• Very good communication skills in German; French and English are an advantage
• Flexible availability, including evenings and weekends

Your added value with us:

• Top conditions for overnight stays and consumptions in our establishments (Volkshaus Basel and Helvetia Zurich)
• Preferred purchase prices with selected house suppliers
• Discounts on various brands thanks to membership at brandsforemployees.ch
• Be part of a company with short decision-making paths, focused on innovation and initiatives
• Open communication and pleasant working atmosphere: we place great value on positive collaboration
• A unique working environment characterised by high-quality architecture, art, and enjoyment
• We focus on long-term cooperation; our dynamic growth offers ideal conditions for your personal development
• And much more…

We do what we love – and love what we do.

Do you too? Then we look forward to meeting you in person soon.

We look forward to receiving your complete application: