yellowshark
Zürich
Clerk IT Administration & Support (DE/FR)
- 18 September 2026
- 100%
- Permanent position
- CHF 80 000 - 85 000 /year
- 8008 Zürich
About the job
Tasks
- Accounts receivable management & accounting: Creation and management of invoices, timely posting of incoming payments as well as professional handling of dunning and debt collection cases.- Customer service & support: Competent and timely handling of customer enquiries regarding invoices, contracts and general topics via e-mail and telephone.
- First-level & technical support: Acceptance and recording of technical customer enquiries, basic understanding of IT matters for preliminary clarification as well as targeted forwarding or independent problem solving.
- General administration: Smooth handling of incoming and outgoing mail, filing, dispatch and office organisation.
- Data maintenance: Regular and extremely careful updating and maintenance of customer master data in the system.
Profile
- Education: Completed commercial apprenticeship (EFZ) or comparable qualification.- Professional experience: Sound knowledge and proven practice in invoicing, payment processing (dunning and debt collection) as well as in general administration.
- IT affinity: Basic technical understanding and the ability to quickly familiarise oneself with IT processes and competently handle technical customer enquiries.
- Working method: High diligence, reliability and accuracy, especially in the maintenance of master data and financial processes.
- Language skills: Confident German language skills in spoken and written form as well as good French skills (at least DELF B2).
Information
An established IT service provider with many years of market experience specialises in professional hosting, domain management, cloud infrastructures and e-mail services. With a large customer and project portfolio, the focus is on providing an optimal digital user experience.The server infrastructure is located in state-of-the-art, certified data centres in the Zurich area and relies on sustainable and resource-saving technologies for digital projects.
Continuous system monitoring around the clock as well as short support response times ensure a high level of security and availability. A competent, multilingual team is available for advice all year round on all weekdays, combining sound expertise with many years of experience.
