Receptionist and Multimedia / Energy Customer Advisor (M/F - 100% - 9-month Fixed-term Contract)

About the job

It all began in 1895, when the young company Société Electrique d’Aubonne (SEFA) was entrusted with the dual mission of implementing a tramway connecting Allaman, Aubonne, then Gimel, and of exploiting the waters of the Aubonne to produce the electricity necessary for its operation and the development of this region. More than 130 years benefiting technology and entrepreneurship, a history we are proud of!

Building on this past, SEFA also has dreams for the future, in line with today’s needs and tomorrow’s solutions, as well as the desire to continue contributing to the sustainable development of our beautiful region for a long time to come. Our vision is to support our customers with a 100% local offer of sustainable and intelligent services in energy, multimedia, mobility, and municipal services.

If you too are guided by strong values in your daily actions for your customers and your region, and if you want to take part in the energy revolution to meet the constant growth and exciting challenges ahead, we invite you to join SEFA as:

As a Receptionist and Multimedia / Energy Customer Advisor, you will be the first point of contact for visitors and customers. Your main mission will be to respond to all customer requests across all the company’s areas of activity. Able to identify needs, advise, and finalise product sales, you will actively participate in promoting SEFA products and more specifically combined Multimedia offers. You will also ensure physical and telephone reception, manage various administrative tasks, and ensure the smooth running of the Customer Area.

Your duties

Reception

Welcome, inform and direct visitors with courtesy and professionalism

Answer telephone calls, filter and forward messages

Handle information requests and provide a first level of information

Receive and sort mail and parcels

Update databases and internal management tools

Create and route tickets through the company’s CRM

Sales

Identify the needs of customers/prospects and advise them on SEFA products

Promote and sell multimedia products and mobile telephony

Respond to telephone enquiries

Welcome customers and visitors in the Customer Area

Keep the customer database up to date and ensure follow-up of files

Participate in commercial events as well as marketing campaigns (mailshots and outbound calls)

Provide level 1 technical support (settings, updates, netPlus.ch apps…) and after-sales service

Your profile

Commercial/ sales employee CFC or equivalent

Minimum 4 years’ experience in customer relations

Proficient in Microsoft Office (Word & Excel) and IT tools (ERP, CRM and mobile phone configuration)

Excellent knowledge of sales techniques, strong affinity for sales

Knowledge of Multimedia / Telephony / Renewable Energy products

Versatile, multitasking, dynamic and strongly customer-oriented

Excellent oral and written communication skills

Sense of welcome and service

Start date: As soon as possible

We offer

A working environment rich in interesting and varied challenges within a local, sustainable, dynamic and rapidly developing company, with motivated teams and excellent social conditions.

If this adventure appeals to you and you are predisposed to prepare our region for the challenges of our time, if your profile matches our needs, we thank you for sending us your complete application file (cover letter, CV, work certificates and diplomas) by 6 September 2026.