Eugster/Frismag AG
Amriswil
Yesterday
IT Services & Operations Administrator
- 14 February 2026
- 100%
- Amriswil
Job summary
Join our international team as an IT Services & Operations Administrator! This role offers a supportive work environment with opportunities for growth.
Tasks
- Act as a 1st-Level Support for users in the office and production.
- Troubleshoot and resolve hardware and software issues quickly.
- Install and configure IT equipment including PCs and printers.
Skills
- Ideal for those starting their IT career or IT-oriented career changers.
- Strong customer service and communication skills are essential.
- Good understanding of workplace and production-related hardware.
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About the job
IT Services & Operations Administrator
We are an internationally active company and a leading partner in the development and manufacturing of coffee machines as well as high-quality electrical appliances. For us, appreciation, trust, and team spirit count – together we invest in the success and further development of our employees.
To strengthen our IT Services & Operations team, we are looking for a 1st-Level Support. In this role, you ensure that our workplace IT as well as the IT-related support of our production lines function reliably in everyday operations. Your focus is on IT operations, hardware support, and a strong service mindset – both in the office and in production.
Your tasks:
- You are the first point of contact for our users – in the office, in production, via ticket system, phone, or directly on site – and solve challenges where they arise
- You approach disruptions pragmatically, analyze causes, and find quick, effective solutions for hardware and software problems
- You handle IT equipment yourself: install, configure, roll out, and support – from PCs and laptops to industrial workstations, printers, peripherals, and mobile devices
- You document clearly and understandably so that knowledge remains within the team and processes stay efficient
- You work closely with other IT teams and international interfaces and support production with more complex technical issues
Your profile:
- You are at the beginning of your IT career – after an IT apprenticeship or as an IT-affine career changer with initial practical experience
- You already have contact points with IT support, IT operations, or a service desk
- You bring solid basic knowledge around workplace and production-related hardware
- You enjoy interacting with people from different countries and cultures and communicate clearly and service-oriented
- You are flexible, reliable, and solution-oriented and enjoy operational tasks
- You have very good English skills, both spoken and written
You can expect a versatile role in an internationally positioned company with a stable environment. Do you enjoy actively contributing to a professional, strategically oriented, and future-focused IT organization? Then we look forward to your application in English.
