Support Engineer 80 - 100% (m/f/d)

What is my role?

• You receive incoming support requests, assess them and forward them for proper handling

• In 1st level support, you independently handle fault reports and find suitable solutions for users

• For more complex issues, you forward these to the systems engineers and accompany the solution process as the central contact person

• You carry out standardised changes that fall within the scope of the Service Desk & Onsite Support team

• Managing user accounts, computer accounts, permissions and applications is part of your regular tasks

• You keep users informed about the status of their requests

• During assignments directly at the customer - whether planned or spontaneous - you represent the company professionally

• You are the first point of contact for all user enquiries via telephone and e-mail

What do I need to be successful?

• A completed apprenticeship as an IT specialist EFZ or comparable practical experience as a career changer

• Experience in support at 1st or 2nd level, preferably with an IT service provider

• Solid IT knowledge with a focus on Microsoft technologies

• Confident handling of Windows systems, Microsoft Office applications, Microsoft 365 and common software

• Familiarity with Microsoft server operating systems, directory services, e-mail infrastructures, virtualisation solutions and network basics

• Very good German skills at native level as well as good English skills

• Enjoyment in working with customers and a strong service orientation

• Resilience, flexibility and good self-organisation

• Reliability and a sense of responsibility

• Driving licence category B is required

What are my benefits?

• A corporate culture that lives humanity, competence and enthusiasm

• A committed team of 140 employees who value cohesion and mutual support

• A varied range of tasks with room for initiative and co-creation

• Flexible working time models for a good work-life balance

• Modern offices with ergonomic equipment

• Above-average social benefits

• Promotion of your professional development through training opportunities

• Additional benefits such as free parking, birthday gifts and discounts with partner companies

What distinguishes the company?

• An established IT service provider with headquarters in Fehraltorf and a location in Aarau

• Specialised in outsourcing, modern work and cloud solutions

• Supports international customers with professional IT support teams

• The company values enthusiasm, humanity and competence shape the interaction with each other and with customers

Languages
German: C2 - native level
English: B2 - very good

Workplace
Pfäffikon ZH

Vacancy number
VA-97M-6QJ