Secretary for the Patient Therapeutic Education Unit - 100%

About the job

Company Description

With more than 13,000 employees representing 160 professions, the Geneva University Hospitals are a reference institution at both national and international levels. To learn more about our institution, take a few minutes to view our 2024 retrospective by clicking here .

The Primary Care Medicine Service, attached to the Department of Community and Primary Care Medicine, provides outpatient care for adult patients under primary care medicine. This service also offers outpatient emergency medical services to the population. As part of the HUG’s general interest missions, it provides access to care for disadvantaged populations due to their age, social, economic, or legal status (asylum seekers, those refused entry, undocumented, prisoners), or their lifestyle habits; if necessary, the Primary Care Medicine Service also ensures continuity of their care.

The Patient Therapeutic Education Unit (PTEU) cares for people living with obesity or diabetes. As a reference centre of the HUG, the unit:

offers individualised weight loss programmes of varying durations, incorporating the different available treatments against obesity;
prescribes and supervises anti-obesity drug treatments and ensures long-term follow-up of people with obesity;
provides adapted and personalised therapeutic education to diabetic patients through specific and personalised programmes.

Thanks to its partnerships with various institutions and international organisations, it promotes an interdisciplinary approach to obesity and diabetes, while highlighting the expertise of the HUG and engaging it in actions with an international scope.

Job Description

Within the framework of the reception and medical secretarial activities of the PTEU, you will ensure the physical and telephone reception of patients, as well as managing information requests, mail, and email correspondence. You will manage medical schedules and the booking of consultations, outpatient days, and various therapeutic programmes using dedicated tools. You will follow up on appointments, keep schedules up to date, and inform patients of any organisational changes.

In collaboration with a coordinating nurse of the team, you will manage the patient flow within the unit.

You will also participate in the administrative management of patient files, notably by updating their contact details and insurance coverage, processing and digitising medical documents, and integrating information into the electronic patient record. You will send various correspondence to patients, treating physicians, pharmacies, and other care partners.

Finally, you will contribute to the smooth running of the unit by performing certain administrative support tasks.

Qualifications

You hold a Federal VET Diploma as a commercial employee, a medical secretary diploma, or an equivalent qualification.

Autonomous, you have proven experience in a versatile secretarial role.

You have a perfect command of medical terminology and a proven ability to manage multiple schedules.

Comfortable with IT, you have an ECDL Advanced level for Word or are willing to undertake the training.

Organised with an excellent sense of prioritisation, rigorous, reliable, discreet, and comfortable welcoming and interacting with people from diverse backgrounds. You also possess very good communication skills, mainly by telephone, and have a strong resistance to stress.

Finally, you are flexible and motivated to work within a multidisciplinary team.

Additional Information

• Start date: 01.12.2026
• Number of positions: 1
• Work rate: 100%
• Function class: 10 or 11 (depending on prerequisites)
• Contract: Permanent
• Application deadline: 18.09.2026
• Contact for information: Ms L. Egloff, Head of Secretariat, lara.egloff@hug.ch 

Your application file must include a letter demonstrating your motivation, your curriculum vitae, copies of diplomas and certificates required for the position, and the last two work certificates.

This announcement is addressed equally to women and men.

Wishing to engage in the fight against unemployment, the HUG encourage applications coming from the Cantonal Employment Office.

Only applications submitted via the recruitment platform will be considered. Paper and email applications will not be processed.