Bilingual Medical Assistant (M/F) for the Quality Certification Customer Service 60–80%

About the job

The EQUAM Foundation offers quality certifications for medical practices, now again also in French-speaking Switzerland. To strengthen our team, we are looking for a

Medical Assistant (MA) for the Quality Certification Customer Service (bilingual) 60–80 %

Support for practices and auditors (expert evaluators) in the certification process

Your tasks:

You support our customers and auditors, German- and French-speaking, in carrying out the EQUAM quality certifications. This includes:

• Receiving and responding to questions and requests from medical practices
• Entering and updating customer data
• Assisting our customers and auditors in using the online platform
• Collaborating in the certification process, mainly by email and telephone
• Supporting secretarial administration
• Participating in the translation of documents, emails and the website
• Contributing to the establishment and development of EQUAM activities in French-speaking Switzerland
• Supporting the implementation of surveys (e.g. among patients and staff)

Your profile:

• You speak fluent French and German
• You have a basic education in the health sector, ideally as a medical assistant (MA) or nursing and community health assistant (NCHA), or equivalent training/experience in a medical practice
• You are comfortable with Microsoft Office tools and have an affinity for software and technology
• You have team spirit, organisational skills, good communication abilities and a service-oriented attitude
• You have a strong capacity for learning, a critical eye for detail, confidence in your contacts with customers and partners, a desire to learn and enjoy working in a team

We offer:

• A meaningful role at the interface between medicine and quality
• The opportunity to contribute to building the activity in French-speaking Switzerland
• A small, collegial and committed team
• A central workplace in Bern, near Kocherpark, well served by public transport
• Flexibility in organising working hours and the possibility to work partly from home

Starting date: immediately or by arrangement

Interested in this offer? Send us your application (CV and cover letter).

For any questions, Nosheen Tariq is at your disposal: 031 302 86 87.

We look forward to meeting you!