Team Lead Back Office Customer Service Center

Who are we?

CARBAGAS AG, a company of the Air Liquide Group, produces and supplies high-quality gases for industrial and medical applications among others. In parallel, the company develops and technically installs tailored gas systems. We are everywhere in your daily life and you do not see us! From the gas in your lemonade to the chip in your smartphone through the reduction of gas emissions, we contribute to our customers’ innovative development of applications.

How will you contribute and grow?

• Team leadership: As the direct supervisor of a team of about 10 back office clerks, you are responsible for various tasks: organizing work schedules, ensuring customer service quality, assigning tasks within the team, onboarding new employees, and monitoring team performance.

• Process management and optimization: You are responsible for managing the customer database in systems such as SAP and Salesforce, driving continuous process improvement, and developing strategies to optimize operational workflows.

• Solving complex problems: You independently handle customer inquiries (by phone and in writing), complaints, and difficult situations, find efficient solutions, and act as the main point of contact.

• Strategic collaboration: You work closely with sales teams and other departments to ensure smooth coordination and clear information flow, and also support your team colleagues.

Are you a match?

• Completed commercial training.

• At least 5 years of professional experience in customer service in an industrial sector.

• Experience in team leadership in a customer service center, call center, or a comparable department in the B2B environment.

• Strong analytical, communication, and organizational skills.

• A proactive, solution- and service-oriented working style.

• IT affinity or willingness to learn new things (SAP, Salesforce, PowerBI, Google tools).

• Fluent language skills in German and either English or French. All three languages are a great advantage.

Our Differences make our Performance

At Air Liquide, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders, and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to innovate by living our fundamentals, acting for our success, and creating an engaging environment in a changing world.