Product Lead Sales Operations & CRM

About the job

• You take responsibility for a strategically important product area in the CRM and sales operations environment
• You shape the further development of your product area holistically – from the vision through the roadmap to implementation in operations
• You set clear priorities and ensure that your solutions are stable, economical, and future-proof
• You are responsible for the continuous development of our Core CRM Platform including scalability, stability, and technical progress
• You operate in an environment with high relevance for sales, customer service, and customer data management
• You work closely with cross-functional IT teams, external partners, and relevant stakeholders, effectively bringing business and tech together
• You ensure that user needs, technical feasibility, and business value come together in product development
• You actively develop key capabilities around Customer 360°, Insights & Reporting, Customer Service, Sales Processes, and B2B Account Management
• You actively shape reliable and scalable integrations with relevant surrounding systems such as ERP, telephony, chat, and BI
• You drive the build-up and further development of a robust, cross-system data basis for customer data
• You optimize sales-relevant processes end-to-end and develop solutions that really work in everyday life
• You work in a data-driven environment where key figures are actively used for control and further development
• You recognize potentials in automation and AI and translate these together with your team into concrete solutions with added value
• You establish best practices in governance, data quality, and platform-oriented product development
• You actively shape a versatile product landscape with high impact potential and plenty of room for design

• You have a degree in business informatics, computer science, data science, business administration, or a comparable education
• You bring experience from e-commerce or a similarly digital environment, ideally in product management with a focus on CRM, sales operations, or customer service
• You have a solid understanding of CRM platforms as well as sales-related business processes; knowledge of BSI CRM is an advantage
• You have experience in the further development of stable, integrated, and scalable systems with high data relevance
• You are familiar with agile software development in practice and work confidently with methods like Scrum and Kanban
• You think networked and understand the interplay of business, tech, data, and user needs
• You work analytically, conceptually strong, as well as structured and solution-oriented
• You have experience with KPI-based management and make product decisions based on data
• You handle common AI and LLM tools confidently and bring experience in prompting
• You convince with strong communication skills, empathy, and confidence in dealing with different stakeholders
• You enjoy recognizing potentials and deriving concrete, effective improvements from them

• Discounts: Attractive discounts in the Brack online shop as well as lunch discounts and staff restaurants in Mägenwil and Willisau.
• Relaxation: At least 5 weeks of vacation, with the additional possibility of vacation purchase and unpaid leave.
• Development: Internal training in our own academy as well as financial participation in external further education.
• Family: 18 weeks of paid maternity leave with the possibility of extension and 4 weeks of paid paternity leave.
• Insurance: Above mandatory – 100% continued salary payment as well as full financing of daily sickness allowance insurance by the employer.
• Mobility: Free parking spaces, financial participation in public transport, and pool vehicles for business appointments.

• You create your profile in our career portal and apply directly online for the advertised position.
• You will immediately receive a confirmation of receipt and within a maximum of 10 working days you will receive feedback on the next steps.
• While you show us your patience, we take personal time to review your application and define the next steps.
• Your documents convince us, then we get to know each other via live video call or in a personal interview.
• The "match" is mutually confirmed. Then we go into the second interview round where you get to know your future workplace and the team.
• YES – we have decided on each other! The employment contract will be sent to you digitally and after signing the contract you will receive access to our internal communication channels and at the same time we prepare your onboarding process.