yellowshark
Bern
IT Service Manager / Product Owner IT Infrastructure (m/f) 80-100%
- 26 August 2026
- 100%
- Permanent position
- CHF 100 000 - 120 000 /year
- 3000 Bern
About the job
yellowshark AG is a leading Swiss personnel service provider specialising in IT, commercial professions, industry and technology. Throughout the German-speaking part of Switzerland, you can take your career to the next level with yellowshark by connecting you with renowned companies, and we have been doing this for over 15 years!
With sound market knowledge and a broad network, yellowshark offers you tailor-made solutions for permanent positions. Benefit from a dedicated team that understands your career goals and opens up exciting opportunities with attractive employers. Take the next step with yellowshark by your side!
Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you!
- Coordination and management of maintenance, change, release and lifecycle activities within the responsible services
- Leadership and management of external IT partners and suppliers including monitoring of SLAs, service quality and agreed services
- Taking on the role of Product Owner for the system team including prioritisation, further development and coordination of technical requirements
- Close collaboration with DevOps engineers, test management, security, workplace, application management and architecture
- Identification and implementation of optimisation, standardisation and automation potentials in IT operations
- Ensuring up-to-date system, operational and service documentation as well as compliance with security, compliance and governance requirements
- Central technical and organisational contact person for internal stakeholders on questions regarding the responsible infrastructure and IT services
- Several years of professional experience in IT service management, ICT operations, service ownership or operation of business-critical IT systems
- Profound understanding of IT infrastructures and their interaction with workplace, network, cloud, security and applications
- Experience in managing external IT service providers, providers and technology partners as well as dealing with SLAs and service agreements
- Experience with agile working methods such as Scrum or Kanban and ideally practical experience as a Product Owner, Service Owner or in a comparable role
- Analytical and structured way of working with the ability to recognise technical and organisational dependencies at an early stage
- Strong communication and coordination skills in dealing with technical specialists, management, departments and external partners
- Further training or certifications such as ITIL 4 Foundation / Managing Professional, Scrum Product Owner, SAFe Product Owner/Product Manager, CAS IT Service Management, CAS Digital Transformation, COBIT or comparable ICT service management training are advantageous
- Fluent German skills (C2) as well as very good English skills (at least B2), French skills are a great advantage
- Modern workplace
- Above-average employment conditions with very good social benefits
- Free parking, public transport subscription coverage or contribution to your commute
- Financial support for further training
- Workation up to 4 weeks per year
With sound market knowledge and a broad network, yellowshark offers you tailor-made solutions for permanent positions. Benefit from a dedicated team that understands your career goals and opens up exciting opportunities with attractive employers. Take the next step with yellowshark by your side!
Have we piqued your interest? Then apply today with your complete and meaningful application documents. We look forward to getting to know you!
Responsibilities
- Ensuring availability, performance, stability and quality of the central IT infrastructure and basic services- Coordination and management of maintenance, change, release and lifecycle activities within the responsible services
- Leadership and management of external IT partners and suppliers including monitoring of SLAs, service quality and agreed services
- Taking on the role of Product Owner for the system team including prioritisation, further development and coordination of technical requirements
- Close collaboration with DevOps engineers, test management, security, workplace, application management and architecture
- Identification and implementation of optimisation, standardisation and automation potentials in IT operations
- Ensuring up-to-date system, operational and service documentation as well as compliance with security, compliance and governance requirements
- Central technical and organisational contact person for internal stakeholders on questions regarding the responsible infrastructure and IT services
Profile
- Completed studies or higher education in computer science or business informatics- Several years of professional experience in IT service management, ICT operations, service ownership or operation of business-critical IT systems
- Profound understanding of IT infrastructures and their interaction with workplace, network, cloud, security and applications
- Experience in managing external IT service providers, providers and technology partners as well as dealing with SLAs and service agreements
- Experience with agile working methods such as Scrum or Kanban and ideally practical experience as a Product Owner, Service Owner or in a comparable role
- Analytical and structured way of working with the ability to recognise technical and organisational dependencies at an early stage
- Strong communication and coordination skills in dealing with technical specialists, management, departments and external partners
- Further training or certifications such as ITIL 4 Foundation / Managing Professional, Scrum Product Owner, SAFe Product Owner/Product Manager, CAS IT Service Management, CAS Digital Transformation, COBIT or comparable ICT service management training are advantageous
- Fluent German skills (C2) as well as very good English skills (at least B2), French skills are a great advantage
Additional Information
- Guaranteed home office up to 3 working days per week- Modern workplace
- Above-average employment conditions with very good social benefits
- Free parking, public transport subscription coverage or contribution to your commute
- Financial support for further training
- Workation up to 4 weeks per year
