Mailroom Lead (m/f/d)
Jones Lang LaSalle AG
Schaffhausen
Key information
- Publication date:25 October 2025
- Workload:100%
- Place of work:Schaffhausen
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We are looking for an experienced leader as
Mailroom Lead (m/f/d)
for our mailroom in a life sciences facility. You
take operational responsibility for all incoming and outgoing shipments, lead a team of mailroom staff and ensure compliance with industry-specific compliance requirements. This position requires both strong leadership skills and solid knowledge in handling sensitive materials and regulatory documents.
Your main responsibilities
- Leading, training and developing the mailroom team
- Creating duty rosters and coordinating workflows
- Conducting employee interviews and performance evaluations
- Onboarding new team members and ensuring proper induction
- Promoting a safety-oriented work culture in line with company policies
- Monitoring and optimizing all mail and shipping processes
- Quality control in handling time-critical and regulatory shipments
- Coordinating with shipping service providers and negotiating service contracts
- Implementing and monitoring tracking systems and delivery protocols
- Escalation management in case of problems or delays
- Ensuring compliance with all FDA, DEA, and industry-specific regulations
- Developing and updating Standard Operating Procedures (SOPs)
- Conducting regular compliance audits and training
- Managing controlled substances according to legal requirements
- Coordinating with quality assurance and regulatory departments
- Monitoring the handling of temperature-sensitive and hazardous materials
- Coordinating sample and specimen transports with chain of custody documentation
- Supporting clinical trials through timely material distribution
- Ensuring confidentiality of proprietary research information
- Budget and cost management for mailroom operations
- Inventory management and procurement of shipping materials
- Reporting to management on KPIs and operational metrics
- Participating in facility projects and relocation planning
- Continuous process improvement and efficiency enhancement
Your personal profile
- Completed commercial training or equivalent qualification
- At least 3-5 years of experience in mailroom operations or logistics
- Proven leadership experience with at least 2 years of personnel responsibility
- Solid knowledge of shipping regulations for hazardous goods and controlled substances
- Very good knowledge of MS Office and warehouse management systems
- Excellent communication and problem-solving skills
- Resilience and ability to work in a fast-paced environment
- Experience in the pharmaceutical, biotechnology or medical technology industry
- Certifications in hazardous goods transport (ADR, IATA) or quality management
- Knowledge of Lean Management or Six Sigma methods
- Multilingual communication skills
- Experience with ERP systems and automated sorting systems
- Willingness to work in various environmental conditions including temperature-controlled areas, including extended standing and walking activities and occasional lifting of items up to 23 kg
- Willingness to occasionally work overtime during increased shipment volumes
Our offer
International working environment
An attractive salary
Company pension scheme
Opportunities for advancement and development
Lots of interaction with your customers and experienced colleagues
The security of a large company and long-term cooperation.
Shape JLL with us
We look forward to receiving your application stating your earliest possible starting date and salary expectations.
Please understand that paper applications cannot be considered and will be destroyed for data protection reasons.
Would you like to know exactly what it is like to work at JLL? Then visit our career page now!
Jones Lang LaSalle SE
Human Resources
Your contact:
Stefanie Korte
Location:
On-site –SchaffausenIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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