Manor AG
Locarno
Customer Service Assistant 60% (m/f/d)
- 03 August 2026
- 60%
- Locarno
Job summary
Join Manor as a 60% Customer Service Collaborator in Locarno! Enjoy a dynamic team environment and enhance customer experiences.
Tasks
- Address customer inquiries and resolve complaints promptly.
- Provide knowledgeable advice on products and services available.
- Assist customers with online orders and returns effectively.
Skills
- Experience in retail or customer service preferred.
- Strong communication skills and customer engagement.
- Proficient in Office applications and fluent in Italian.
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About the job
Locarno | Part-time 60% | permanent | From 01.11.2026 |Customer Service Assistant 60% (m/f/d)
Every visit is something special – and this is exactly what our service is based on. With team spirit, agility and genuine customer closeness, we at Manor create the number 1 department store for everyday life, both in our shops and online. Do you love a dynamic environment and want to put your strengths to use? Then help us create the shopping experience of tomorrow!
To strengthen our team in the Customer Service sector, we are looking for a motivated and committed Customer Service Assistant, 60%, starting from 01.11.2026, at the Locarno site.
Your responsibilities
- You handle customer requests and complaints and find solutions quickly and decisively.
- You ensure customers receive competent and comprehensive advice regarding the assortment and services available offline and online.
- You place orders for our customers on the webshop via tablet, thus ensuring a complete and special shopping experience.
- You are the point of contact for the collection and return of online shop orders.
- You are an expert on the Manor World Mastercard and our loyalty programmes.
- You carry out general administrative tasks in the back office.
Your profile
- Ideally, you have completed basic training in retail or a commercial field.
- You have experience in an equivalent position, preferably in customer service.
- You are a communicative person and enjoy direct contact with various interlocutors.
- You are able to adapt to a high influx of customers and remain calm in hectic situations.
- You stand out for a team-oriented personality and present a neat appearance and excellent manners.
- You have good IT skills with all common Office applications.
- You speak Italian fluently and preferably have knowledge of another national language.
- You have a clean extract from the debt enforcement and criminal records.
Manor SA, based in Basel, is the market leader in Switzerland in the department store sector with a market share of around 60%. In total, the company employs around 6,800 employees and trains about 200 apprentices every year. Manor SA operates 65 department stores, 23 Manor Food supermarkets and 23 Manora restaurants, as well as 3 distribution centres.
