Customer Advisor
KPT Krankenkasse AG
Bern und Homeoffice
Key information
- Publication date:15 August 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Bern und Homeoffice
Job summary
Join KPT, one of Switzerland's top health insurers, as a customer advisor. You'll help 530,000 insured individuals navigate their health insurance needs effectively.
Tasks
- Guide clients to optimal coverage while identifying gaps in their insurance.
- Boost customer satisfaction daily with your enthusiasm for our products.
- Address complex inquiries by collaborating with our specialist departments.
Skills
- Completed basic training with sales experience; interest in health insurance.
- Strong customer and service orientation; excellent German communication skills.
- Sales flair to match customer needs with our offerings.
Is this helpful?
Our customer advisors are the first point of contact for 530,000 insured individuals: They know our innovative products inside and out, explain benefits clearly, and find the best solution for every inquiry. Are you also passionate about bringing clarity to customers in the world of health insurance and inspiring them with your knowledge?
This is what you can achieve
- You advise, identify insurance gaps, and guide the insured to optimal coverage.
- With your enthusiasm, you contribute daily to ensuring our customers are completely satisfied.
- You inspire new customers with your enthusiasm for our products.
- Complex issues? You get the right information from our specialist departments.
- Thanks to your sales flair, you awaken exactly the needs that match our offerings.
This is what sets you apart
- a completed basic education with initial professional experience in sales
- interest in health insurance – ideally experience
- training as a insurance broker VBV or the willingness to complete this in a timely manner
- high customer and service orientation
- fluent German skills in spoken and written form
Your benefits
- 40-hour work week and flexible working hours
- Home office options
- 25 vacation days, 30 days from the age of 50
- Paid holidays on December 24th and 31st
- 15 minutes of paid breaks in the morning and afternoon
- Free fruits
- Diverse beverage and food offerings in the in-house cafeteria
- Modern office spaces directly at Wankdorf Bern train station
- CHF 300.– rail coupon for an annual, route, or general subscription (GA)
- CHF 2,200.– Reka checks per year with a 20% discount
KPT is one of the ten largest health insurance companies in Switzerland. The satisfaction of our customers is our success.
