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Client Advisor
18.07.2019 | Employee | 100%

Client Advisor

Founded in 1884, Bulgari's name has today become emblematic of Italian excellence. Perfectly blending tradition and modernity, Bulgari uses its rich history to inspire audacious designs and produce truly colorful creations making us unique.
Internationally renowned and part of LVMH group, from our roots in jewelry and watches we have branched out into accessories, perfumes and luxury resorts. Excellence, enthusiasm and passion are the chemistry of everything we do.

In order to strengthen the team in our prestigious boutique in St.Moritz, we are recruiting our future

Client Advisor

As ambassador of the Brand, you will participate actively in the development of our sales in Jewellery, Watches and
Accessories. You will also take care of the back office, after-sales service, inventory and support activities.

Accountabilities

In this role, you aim to offer a unique client experience, guarantying the quality of the service to develop a strong relationship with them. You will manage autonomously sales activities related to all product categories (Jewellery,
Watches and Accessories) achieving quantitative and qualitative sales objectives and guarantee best product display in the store. You will be responsible to support the customer during the whole process and develop networking through events and new initiatives.

In parallel, you will perform back-office activities such as data entry, product receiving, intra-shop movements, daily closures, stock counting, AFSS processing. You will also actively participate to the inventories and the Visual
Merchandising with the team.

You will be in charge of receiving, controlling and integrating of the goods to the stock. You will also manage the intra shops transfers by sending and receiving products. You will be responsible of tagging activities, from product receiving to repricing, perform after-sales service activities such as taking items to repair from the sale staff, contacting and organizing item shipment to repair centers.
Finally, you support the sales staff during the sale process from customer welcome to payment/ packaging.

Qualifications

You have at least 3 to 5 years of working experience in a similar position, ideally in a high-end luxury boutique.
Passionate by the jewelry, watches and accessories, you have excellent selling skills. You have developed an excellent networking and you are able to build truthful relationships with your clients and team. You use easily Microsoft Office suite and have strong knowledge of SAP. Finally, you are fluent in German and in English; French and Italian would be a distinct advantage.

Client-focused and being a strong team player, you strive to discover your client needs and guide them with passion across the Brand. Sales-driven, your excellent communication skills allow you to perform in your daily activities and maintain effective relationship with customers. You are flexible and rigorous and you work in an organized and structure manner even in case of multitasking. You create a positive and harmonious work environment.

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