Medical Secretary / Pre-analytical Receptionist

About the job

We are Sonic Suisse

Sonic Suisse is a vast network of regional laboratories with more than 2,500 employees spread across sites in German-speaking, French-speaking and Italian-speaking Switzerland.

We belong to the global group Sonic Healthcare, a leading provider of services in the medical diagnostics sector. We are committed to the well-being of our clients and the health of their patients by making a decisive contribution to medical care throughout Switzerland every day. High quality requirements and the continuous training of our employees guarantee the safety and relevance of our analyses and test results.

Whether in the fields of laboratory medicine, administration or support functions: we offer you a meaningful working environment, with many opportunities for development, encouraging personal initiative through a corporate culture based on trust and collaboration.

Job Objective

Join our committed team within the Genesupport laboratory and participate, in this key role, in building the future of our leading and innovative company.
We are looking for an experienced, motivated and organised medical secretary / receptionist to join the secretariat and pre-analytical reception team at Genesupport Lausanne.
The ideal candidate has at least one year of experience in a medical analysis laboratory and a good understanding of the sample workflow. Training as a secretary, medical secretary, medical assistant or equivalent training is desired.
Under the responsibility of the head of the secretariat and pre-analytical reception, you will participate in the daily activities of the secretariat and ensure the reception of samples as well as their administrative handling.
The service opening hours are from 6 a.m. to 6 p.m. Monday to Friday and from 6 a.m. to approximately 12 p.m. on Saturday. Each team member participates in an on-call rota to ensure coverage of these hours.
Immediate start or to be agreed.

Your Impact in this Role

• Receive, open and sort shipments containing samples, in accordance with current procedures.
• Check the information necessary for sample handling and report any anomalies or non-conformities in accordance with established procedures.
• Prepare samples for their registration and availability to the relevant laboratory departments.
• Enter analysis requests into the laboratory information system (LIS) and update patient and prescriber data.
• Manage the administration and follow-up of medical records.
• Write, translate and transmit diagnostic analysis reports.
• Ensure communication with patients, doctors, prescribers and staff from different laboratory departments.
• Participate in the daily activities of the genetics secretariat and collaborate with team members to ensure continuity and quality of service.
• Manage, clean and maintain the equipment used in the secretariat and pre-analytical reception.
• Contribute to the continuous improvement of the organisation and processes of the secretariat and pre-analytical reception.
• Respect confidentiality obligations as well as safety and hygiene rules.
• Respect and apply established procedures within the framework of accreditation according to ISO 15189 standard.
• Work closely with the head of the secretariat and pre-analytical reception.
• Collaborate with different laboratory departments to ensure smooth and compliant handling of analysis requests and samples.
• Actively participate in the smooth running of the team and contribute to effective work organisation.

Your Background and Expertise

• Training as a secretary, medical secretary, medical assistant or equivalent training.
• At least one year of experience in a medical analysis laboratory or medical practice.
• Good knowledge of procedures for recording and managing biomedical analysis requests.
• Good understanding of the sample workflow and requirements related to the pre-analytical phase in a medical analysis laboratory.
• Knowledge of safety, hygiene and confidentiality rules applicable in a laboratory.
• Experience in a laboratory accredited according to ISO 15189 is a significant advantage.
• Fluency in French; knowledge of German and/or Italian is an asset.
• Good command of IT tools and administrative tasks.
• Ability to work effectively in a team while demonstrating autonomy in assigned tasks.
• Excellent organisational and communication skills.
• Rigorous, dynamic and versatile personality, with good adaptability to different activities.

A Place Where You Can Grow and Make an Impact

• A stimulating, interesting and varied activity in our laboratory with modern infrastructure.
• Good employment conditions and opportunities for internal training.

Do you have questions? We are here to help.

Do not hesitate to contact us, we will be happy to answer you!