Customer Advisor in the Service Centre for Private and Commercial Electricity Customers (all)

About the job

Become part of our team, lend a hand and help shape the energy future with us! We are an integrated energy service provider of the Canton of Aargau. We achieve our goals with competent employees who actively contribute to the continuous improvement process. We give freedom, trust each other and treat each other with appreciation

• Support of the customer service centre in 1st-level support and, if necessary, in 2nd-level support with high service quality in complex clarification cases
• Active participation in the area of receivables management
• Professional customer advice, success-oriented sales activities in campaign management across all contact channels
• Participation in the continuous improvement process with a focus on customer services across the entire customer value creation (master data, service processes, customer acquisition/care as well as meter reading, billing, and much more)
• Participation in projects related to digitalisation and automation

• Commercial or IT/technical vocational training
• Several years of sales and customer advisory experience in a service industry, experience in receivables management is an advantage
• High IT affinity (MS Office, SAP, CRM, customer portals, apps, etc.)
• Good process understanding (customer, IT processes)
• Strong service, solution and customer orientation, as well as good social and advisory skills
• Experience/knowledge of the energy industry (electricity, heat, services) and familiarity with regulatory requirements are a great advantage
• Confident German in spoken and written form, knowledge of another foreign language (English, French, Italian, etc.) is an advantage