Senior IT Account Manager 80-100% (m/f/d)
Rotkreuz
Key information
- Publication date:15 August 2025
- Workload:80 – 100%
- Contract type:Permanent position
- Place of work:Rotkreuz
Job summary
Join ITpoint, a place where technology thrives and ideas flourish. Be part of a team empowering people to do what they love!
Tasks
- Build and maintain strong customer relationships as the main IT contact.
- Analyze customer needs, advise on IT services, and create tailored solutions.
- Acquire new clients sustainably and coordinate service requests effectively.
Skills
- Several years of experience as an IT Account Manager, preferably in cloud services.
- Strong customer orientation and excellent communication skills are essential.
- Fluent in German and English, with strong negotiation and analytical abilities.
Is this helpful?
On-site at the client / Home office / Rotkreuz
Are you a team player? A forward thinker? A co-creator?
We are advocates of success, IT enthusiasts, innovators – and we are looking for you to live and carry forward our purpose "Empowering people to do what they love". Flat hierarchies, room for ideas, and a team that lives technology: Do you want to help shape it?
Then we are looking for you!
Your main tasks
- Building, maintaining, and developing long-term customer relationships as the central contact person for all IT service matters.
- Analyzing customer needs, advising on IT services, and developing tailored solutions in collaboration with internal departments.
- Sustainable acquisition of new customers.
- Coordinating disruptions and service requests.
- Close coordination and communication with customers and internal teams, including escalation management.
- Structured documentation in CRM and ITSM systems.
These qualifications are particularly important to us
- Several years of experience as an IT Account Manager, preferably in the cloud and managed services environment.
- Strong customer orientation, high social competence, sociability, communication skills, and negotiation skills.
- Independent and responsible working style as well as analytical and results-oriented thinking and approach.
- Above-average commitment, persuasiveness, and conflict resolution skills.
- Very good German and English skills, both written and spoken.
What ITpoint offers you
- A collegial and empathetic environment with open communication
- 40-hour week and flexible home office – we promote the compatibility of family and work
- Financial support for further education
- A contribution of 200 CHF to your sports subscription
- Team and company events
- …and much more…
Our friendly HR team is happy to assist with all the how's, where's, what's, when's, why's, and how's. Of course, our website at itpoint.ch is also available for self-service. We look forward to your contact!
Email: bewerbung@itpoint.ch
PS: Writing in a gender-neutral way is challenging – our hearts and jobs are open to everyone – male, female, and diverse (m/f/d).
