Administration Manager / Customer Service (m/f/d)

Mission

You are responsible for organising and completing the cash handling in the store while ensuring customer satisfaction
You oversee order tracking and after-sales service by handling customer requests and complaints
You are responsible for merchandise management systems and processes as well as the smooth operation of the cash office and assist the manager with administrative tasks
You manage a small team and establish optimal resource planning while respecting the budget, motivating and leading your colleagues by setting clear objectives
You lead your staff with firmness, tact and respect to foster a pleasant working atmosphere and contribute to their training and skills development

You hold a Federal VET Diploma in commerce or a recognised sales qualification and have several years of experience in a similar position
You have already led a team and know how to unite your colleagues around the goals to be achieved by demonstrating both listening skills and leadership
You are organised and effective on the ground, have good stress management, enjoy interacting with customers and their satisfaction is at the heart of your daily concerns
You are looking for a varied position with responsibilities and can offer flexibility in working hours
You speak perfect French and have good knowledge of German, combining interpersonal ease and a sense of teamwork

Jumbo
Bahnhof, Biel