<p><strong>Workload: 80-100% | Locations in Baden and at the plants</strong></p><p>In this exciting position, you will be the central contact person for all IT matters in our nuclear plants and data centers. You play a crucial role in resolving inquiries, disruptions, and change requests from our customers directly on-site. Your customer orientation, creativity, and expertise are in demand to build and further develop the service desk. Additionally, you have the opportunity to contribute your ideas and experiences to exciting projects. Become part of our team and shape the future of our IT support!<br></p><h3><strong>Tasks & Responsibilities</strong></h3><ul>

In this exciting position, you will be the central contact person for all IT matters in our nuclear plants and data centers. You play a crucial role in resolving inquiries, disruptions, and change requests from our customers directly on-site. Your customer orientation, creativity, and expertise are in demand to build and further develop the service desk. Additionally, you have the opportunity to contribute your ideas and experiences to exciting projects. Become part of our team and shape the future of our IT support!

Tasks & Responsibilities

Analysis and resolution of complex disruptions across a wide ICT spectrum, if necessary with support from the 2nd and 3rd level organization at our customers' locations and in the data center

Receiving and evaluating customer inquiries such as disruption reports, questions, and change requests in personal, digital, and telephone form

Responsibility for planning, installation, commissioning, testing, recovery, and acceptance of complex ICT environments (firewall, network, server, storage, client, office IT, etc.)

Responsibility for planning, implementation, and meticulous documentation of IMAC services (Install, Move, Add, Change)

Developing and providing training materials and further developing the knowledge database

Meticulous oral and written communication and collaboration with various stakeholders

Ensuring customer satisfaction and fulfillment of service level agreements (SLA)

Assisting in the development and further enhancement of the service center process landscape and support organization

High customer focus and identifying and pursuing continuous improvements

Participation in the upstream project NND (New Nuclear Domain)

Profile & Requirements

Completed vocational training in computer science (EFZ) or equivalent experience in the ICT field (certifications are an advantage)

Professional experience in IT service desk and IT support environments

Experience in supporting complex ICT environments with very high security requirements is an advantage

Good multidisciplinary technical skills in IT systems

Independent and structured working style and ability to motivate to initiate new solutions and accompany their implementation

Very good verbal expression skills to clearly formulate and visualize complex relationships

Interest in the nuclear industry and willingness to build professional competencies there in the long term

Personality of a team player with a high sense of responsibility and quality awareness

Very good German language skills in spoken and written form as well as good English skills

Impeccable character

Driver's license category B

Willingness for maintenance operations and on-call duty outside of office hours

About the Team

Our team thinks and works interdisciplinary and is closely networked nationally and internationally. We offer you a dynamic, international, and team-oriented environment where you can actively contribute your strengths and thus help Axpo succeed.

Axpo has the ambition to enable a sustainable future for society with innovative energy solutions. Axpo is the largest Swiss producer of renewable energy and an international pioneer in energy trading and marketing of solar and wind power. More than 7,000 employees combine experience and know-how with a passion for innovation and the common search for ever better solutions. Axpo relies on innovative technologies to meet the ever-changing needs of its customers in over 30 countries in Europe, North America, and Asia.