IT Supporter

About the job

IT Supporter 60-100%

Information Technology

by arrangement

Your Area of Responsibility

• IT Service Desk: First point of contact for employees via telephone or ticket
• Request Management: Analyse support requests and resolve them efficiently
• Quality Assurance: Ensure clear documentation in the ITSM system
• Client Support: Manage end devices and ensure smooth operation
• IT Compliance: Actively implement IT and security standards
• User Support: Support employees and make IT infrastructure understandable
• Project Work: Participate in IT projects and further develop our IT landscape
• Service Improvement: Contribute ideas to continuously improve IT services

Your Profile

• Education: IT training (e.g. IT specialist EFZ, IT supporter) or comparable experience in IT support
• Experience: You have solid experience with ticket systems; ITIL knowledge is a plus
• Skills: You are proficient in Microsoft operating systems and Office 365
• Additional Skills: You bring basic network understanding and apply it pragmatically

Look Forward To

Owner-managed, family-oriented environment.
Down-to-earth, yet modern and future-oriented with the latest technologies such as SAP S/4 HANA.

Agility through flat hierarchies and short decision-making paths in a dynamic company.

Reach new heights with OTTO’S.
Continuous development is close to our hearts.

We offer development opportunities with individual career consideration or contribute to training costs.

Enjoy 5 weeks of holiday every year and 30 days of relaxation for those over 50.

Working hours – we ensure the optimal work-life balance. On Fridays, the weekend starts at 1:00 pm.

Shopping discounts in all OTTO’S stores as well as on ottos.ch and sherpaoutdoor.com.

Generous loyalty bonuses for years of service.

Annual staff party with all employees from across Switzerland.

Discounted tickets for events or various games of FCL and EVZ are available to employees.

Your HR Contact

Yves Erni
+41419250383
yves.erni@ottos.ch