Account Manager

About the job

To strengthen our Account Management team at Zurich Airport, we are looking for committed and qualified individuals.

As an Account Manager, you are responsible for the successful implementation of customer contracts in the area of Integrated Component Services – from contract signing to contract completion. You manage all customer-related activities and bear overall responsibility for the operational and financial contract fulfilment, the profitability of the contracts, as well as customer satisfaction.

You coordinate contract reviews and adjustments, promote long-term customer loyalty, and are responsible for sales activities related to contract renewals and the expansion of existing customer relationships (upselling). In doing so, you are the central contact person for our customers and represent SR Technics as the primary interface with the customer.

As an Account Manager, your tasks include:

• Responsibility for the end-to-end handling of customer contracts in close collaboration with Product Management, Operations, Supply Chain, Purchasing, Finance, and Legal
• Monitoring and continuous improvement of operational and financial KPIs (e.g. on-time delivery (OTD), return rate, revenue, and gross margin) to ensure the profitability of the contracts
• Responsibility for financial planning, including budgeting, forecasting, invoicing, dispute resolution, and ensuring timely payment receipt (DSO)
• Management of the entire contract lifecycle, including contract amendments, risk identification, and development of the overarching account strategy
• Maintaining sustainable customer relationships through effective communication, professional complaint management, and escalation management according to quality processes
• Continuous optimisation of customer-specific processes and service performance
• Reporting on contract performance as well as organising and leading regular internal and external meetings with stakeholders and management

Your profile

• Master’s degree in Business Administration, Marketing, Supply Chain Management, Law, Engineering, or a comparable field
• At least 5 years of professional experience in sales or account management in the aerospace industry or a comparable industrial environment
• In-depth understanding of the aviation industry, airline environment, and/or the MRO business (Maintenance, Repair & Overhaul)
• Strong business acumen and solid knowledge of contract management
• Sound competencies in business and finance
• Excellent communication and negotiation skills as well as high intercultural competence
• Fluent English skills; additional foreign languages are an advantage

We offer

We offer you

We offer you an attractive position in a global and dynamic company. Thanks to competitive employment conditions, you have the opportunity to develop both professionally and personally.

Our benefits system has been developed with the aim of focusing on the interests of our employees and supporting them in everyday life as well as in special life situations. Further information can be found on our website:

www.srtechnics.com/careers/employee-benefits

Interested?

If you would like to apply for this position, please complete the application form.

Please submit all relevant documents such as diplomas, certificates, and work references to support the assessment of your application.

For further information, please contact us at:

globalrecruitment@srtechnics.com

Please note that due to Swiss immigration regulations, we can currently only consider applicants with an EU passport, a Swiss passport, or a valid Swiss work permit.

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