yellowshark
Zürich
ICT Operations IT Specialist
- 06 October 2026
- 100%
- Permanent position
- CHF 65 000 - 85 000 /year
- 8005 Zürich
About the job
As an established Swiss personnel service provider, we connect qualified specialists and executives with suitable employers and exciting career opportunities. You benefit from our extensive network.
Through our internal platform, you gain access to carefully prepared job offers as well as a strong network of companies and professionals. We accompany you personally, jointly review suitable opportunities, and support you from the initial consultation to contract signing.
- Receiving fault reports, questions, and change requests via telephone and remote maintenance
- Assisting PC users with setting up workstations and peripheral devices
- Analysing, resolving, and documenting ICT issues
- Creating added value through the application of ITIL competencies
- Classifying, processing, and documenting tickets and forwarding them to second-level support
- Maintaining the knowledge database and managing the hardware inventory
- Professional experience in IT service desk and IT support environments
- In-depth process knowledge in service request, incident, problem, and change management (ITIL certification desirable)
- Good knowledge of Microsoft-based cloud, client/server environments, and the MS Office product range
- Personality of a team player with a high sense of responsibility and quality awareness
- Very reliable, committed, persistent, and good interpersonal skills
- Very good English skills as well as business fluent German
- Contemporary employment conditions as well as additional benefits, such as our own solid pension fund and our popular self-managed staff restaurant
- Good public transport connections
- Free parking spaces
Through our internal platform, you gain access to carefully prepared job offers as well as a strong network of companies and professionals. We accompany you personally, jointly review suitable opportunities, and support you from the initial consultation to contract signing.
Responsibilities
- Ensuring first-level support for our IT users- Receiving fault reports, questions, and change requests via telephone and remote maintenance
- Assisting PC users with setting up workstations and peripheral devices
- Analysing, resolving, and documenting ICT issues
- Creating added value through the application of ITIL competencies
- Classifying, processing, and documenting tickets and forwarding them to second-level support
- Maintaining the knowledge database and managing the hardware inventory
Profile
- Completed IT specialist training (EFZ) or equivalent qualifications- Professional experience in IT service desk and IT support environments
- In-depth process knowledge in service request, incident, problem, and change management (ITIL certification desirable)
- Good knowledge of Microsoft-based cloud, client/server environments, and the MS Office product range
- Personality of a team player with a high sense of responsibility and quality awareness
- Very reliable, committed, persistent, and good interpersonal skills
- Very good English skills as well as business fluent German
Additional Information
- A challenging and varied role in a dynamic industrial environment with great development potential- Contemporary employment conditions as well as additional benefits, such as our own solid pension fund and our popular self-managed staff restaurant
- Good public transport connections
- Free parking spaces
