Apprenticeship as Customer Dialogue Specialist EFZ

About the job

Do you wish for a new and unique customer experience every day? As a specialist in customer dialogue, you represent the TCS at the forefront and contribute to ensuring that the Club area can continue to count on satisfied members and attract new customers.

For our approximately 1.6 million club members and our club services, around 1,900 employees are committed and enthusiastic – perhaps soon you too?

At the Contact Centre at our Ostermundigen (BE) location, we are offering an apprenticeship as a Customer Dialogue Specialist EFZ starting 1 August 2027.

What to expect

During the 3-year training, you will work not only in the Contact Centre but also in various areas: in case intake, in a section, and in Service Excellence Management.

Customer dialogue specialists advise our members and potential new customers and conduct sales talks about our club products. Customer orientation is paramount in all activities and is therefore the training focus of this basic education.

You will learn to communicate appropriately for the situation and audience in all areas of customer contact, to respond to different customer types, to conduct conversations in various languages, and to answer written and telephone customer enquiries. In doing so, you will also become familiar with our products and services as well as the use of various systems and databases.

What you bring

• You enjoy daily telephone and written contact with our members and customers as much as accurately recording and documenting information
• You count communication skills among your key strengths
• German is your mother tongue and you are confident in both spoken and written language. Additionally, you have very good prior knowledge of French
• You are reliable, upbeat, and a team player
• Working with a variety of different colleagues in an open-plan office sounds diverse and appealing to you
• You can demonstrate good academic performance and a joy of learning

What you can look forward to

• 7 weeks’ holiday in the 1st year of apprenticeship and then 6 weeks each in the 2nd and 3rd years
• Laptop for vocational school
• Apprentice events
• A varied role in an exciting field
• Motivated teams and vocational & practical trainers
• A pleasant working atmosphere
• Central and modern workplace with good public transport connections
• Free use of TCS Active (fitness studio)

Would you like to seize this opportunity?

Then send us your application documents via our online form with the following contents:

• Curriculum vitae with a photo
• Copies of all secondary school and/or 10th school year certificates
• Copies of any diplomas, trial apprenticeship feedbacks, Multicheck (if available)

We look forward to receiving your complete application by Friday, 30 October 2026. We are very excited about your dossier and look forward to reviewing your documents. Please understand that this will take some time – we will be happy to get back to you afterwards.

At TCS, we value and respect diverse life paths and the diversity of our employees’ profiles. Equal treatment is our top priority.

Shakoufeh Samett, Head of Basic Education CH, will be happy to provide you with information about the position.

Thank you very much for your interest in an apprenticeship at TCS!

Touring Club Switzerland

Human Resources

Shakoufeh Samett

Head of Basic Education CH

Poststrasse 1

3072 Ostermundigen