Ärztekasse Genossenschaft
Urdorf
12 hours ago
Service Desk / 1st Level Support in the Health Sector (MPA)
- 23 April 2026
- 100%
- Permanent position
- Urdorf
Job summary
Join Als Ärzteckasse Genossenschaft, a leader in practice administration. Be part of an engaging team that supports healthcare providers with innovative IT solutions.
Tasks
- Provide first-level support for software users in healthcare.
- Assist clients with billing, application inquiries, and technical issues.
- Prioritize and triage incoming requests while maintaining oversight.
Skills
- Experience in communication, customer service, or IT affinity desired.
- Excellent German communication skills, both verbal and written.
- Ability to work independently and adapt in a dynamic environment.
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About the job
As Ärztekasse Cooperative, we are the leading company in practice administration for outpatient service providers. We support doctors, attending physicians,
group practices as well as therapists (physiotherapists, osteopaths, psychologists, etc.) in the healthcare sector with IT industry solutions and comprehensive service packages. From appointment administration to the fully structured electronic medical record to the billing system, the entire practice process is mapped.
To strengthen our team, we are looking for you for our
Service Desk / 1st Level Support in the Health Sector (MPA)
Workload: 100%
Start: by arrangement
Duration: permanent
Workplace: Urdorf
Main tasks
In this role, you are the first point of contact for our customers (medical practices and therapists) who use our software solutions. You support with questions about application, billing, and technical issues.
You are in direct daily telephone contact with our customers, analyze incoming inquiries, and resolve them as independently as possible. More complex issues are forwarded in a structured manner to the responsible internal departments.
You triage and prioritize incoming inquiries independently and keep an overview even under high workload. In doing so, you work closely with our support team and other specialist departments.
Requirements
Ideally, you bring experience in one or more of the following areas:
- Communication and customer contact
- Technical understanding and IT affinity
- Knowledge of the Swiss healthcare system (e.g., as an MPA (Medical Practice Assistant) or with experience in medical billing)
Additionally, you are characterized by:
- Very good oral and written German skills
- An independent, structured, and flexible way of working
Not all requirements need to be fully met – what matters is your willingness to familiarize yourself with new topics.
What we offer
- A well-coordinated team with extensive expertise and mutual support in everyday work
- 40-hour week and 25 days of vacation
- Thorough training in our systems and processes
- Attractive social benefits
- Opportunities for further training and development perspectives in support
- A varied activity in a dynamic environment with direct customer contact
- Home office possible after the probation period up to 40%
We look forward to your application!
Please send your complete application dossier by e-mail to recruiting@aerztekasse.ch.
