Customer Service Officer with Field Service (m/f/d) 100%

About the job

SUISA makes music possible

SUISA makes music possible

SUISA is the cooperative of authors and publishers of music in Switzerland and Liechtenstein. Its more than 45,000 members include music creators from all genres. SUISA represents the copyright of music creators and publishers. This means: We ensure that composers, lyricists or publishers from all over the world receive copyright royalties when their works are publicly used. SUISA employs over 220 staff at locations in Zurich, Lausanne and Lugano.

For our customer service, we are looking immediately or by arrangement for a dynamic and reliable person to advise our more than 100,000 customers on the use of music in internal and field service.

These activities will inspire you

• Support and advice for customers on music usage as well as clarification of the necessary permits
• Regular field service assignments about one day per week – for customer visits, inspections and occasional advice at events
• Handling telephone and written customer enquiries
• Active outbound calls to clarify music usage, check deregistrations and advise on necessary permits
• Identification of new customer potentials and expansion of existing customer relationships
• Maintenance and updating of master data
• Conducting research work
• Recording and documenting customer and usage information
• Supporting the team with administrative tasks

This is what sets you apart

• Successfully completed commercial training
• Several years of professional experience in customer service is a prerequisite
• Very good German skills in spoken and written form as well as good French skills for customer advice are essential; English and Italian skills are a plus
• Valid category B driving licence for field service assignments
• Proficient in handling MS Office programmes and digital tools
• Independent, reliable and structured way of working
• Quick comprehension and high efficiency in everyday work
• Strong team spirit and high commitment
• Communicative and engaging personality with confident appearance
• Agile personality open to change
• Great passion for music

What you can look forward to

We offer you the opportunity to contribute specifically where your strengths and interests lie. As an attractive employer, we create a working atmosphere where innovation and cohesion go hand in hand. Our long-standing employees shape our team and ensure a warm corporate culture in which you will feel comfortable from the start.

Become part of a company where your personality and strengths are the focus – an environment shaped by long-standing employees, a stable working environment and modern technologies.
 
More information about our working conditions can be found here:
https://job.suisa.ch/bieten.html
 
Do you feel addressed? Then we look forward to receiving your application documents with photo via the application portal.

Please note that we cannot consider applications via e-mail. In addition, we fill this position without external personnel service providers. Thank you very much for your understanding.

We offer you the opportunity to contribute specifically where your strengths and interests lie. As an attractive employer, we create a working atmosphere where innovation and cohesion go hand in hand. Our long-standing employees shape our team and ensure a warm corporate culture in which you will feel comfortable from the start.

Become part of a company where your personality and strengths are the focus – an environment shaped by long-standing employees, a stable working environment and modern technologies.
 
More information about our working conditions can be found here:
https://job.suisa.ch/bieten.html
 
Do you feel addressed? Then we look forward to receiving your application documents with photo via the application portal.

Please note that we cannot consider applications via e-mail. In addition, we fill this position without external personnel service providers. Thank you very much for your understanding.