Operations Director

Serving the economy and the population, a leader in mobility, the tpg develop and operate a public transport network in an efficient, safe, and sustainable manner. Transporting more than 700,000 passengers per day, they place them at the heart of their concerns and respond to the mobility needs of the region, thus promoting harmonious and environmentally respectful development through their activity.
As a reference employer, the tpg take on a predominant social and societal responsibility. An autonomous public law institution, they employ more than 2,300 collaborators and have more than 100 different professions.
To fulfill their role as a pillar of a regional multimodal transport system, and to actively contribute to the fight against climate change (decarbonization), the tpg have defined the "Cap 2030" strategy which notably aims to move from a simple transport offer to a true service offer for passengers. Thus, within the framework of the cantonal public transport master plan, a 30% increase in the offer is planned over the next five years.

It is in this context of major challenges that the tpg, in collaboration with Ganci Partners, are recruiting their future:

Operations Director (100%)

Responsibilities of the position
• Lead and optimize all operational activities of the network to guarantee a safe, reliable, efficient, and customer-oriented service, in compliance with current standards;
• Supervise the organization of operations, service planning, and network fluidity;
• Manage and unite the operational teams (approximately 1,500 collaborators), with a spirit of proximity, listening, and cohesion;
• Promote cross-functionality and collaboration;
• Ensure the safety of passengers and collaborators;
• Anticipate and manage crisis situations while ensuring service continuity;
• Define and monitor performance indicators (punctuality, availability, customer satisfaction, operating costs), with a spirit of continuous improvement;
• Ensure proper management and monitoring of the budget for their activity sector;
• Maintain constructive dialogue with social partners and develop strong relationships with stakeholders in the Geneva regional ecosystem;
• Actively contribute to modernization, innovation, and energy transition projects;

Profile sought
• The tpg are looking for a charismatic and unifying Operations Director, endowed with a keen sense of human management and proximity to the field;
• Higher education (Master's level) in engineering, management, transport, or equivalent;
• Proven experience (5+ years) in operations management in the public transport sector;
• Excellent skills in managing large and diverse teams; a taste for fieldwork and strong interpersonal skills;
• Rigour, organization, and structured mindset, combined with great adaptability;
• Political sense and understanding of the Geneva context; ability to engage in constructive dialogue with social partners;
• Language skills: perfect command of French, very good knowledge of English and German is an asset;

Your application
For more information, Ms. Rebeca Gonzalez Soler and Mr. Mathieu Bischof, Partners at Ganci Partners, are at your disposal at 022 310 69 59 and look forward to receiving your application by e-mail: geneva@gancipartners.ch by September 30, 2025. Complete discretion is guaranteed.