Service Owner Network | 80-100%
Baloise Versicherung AG
Basel
Key information
- Publication date:11 July 2025
- Workload:80 – 100%
- Place of work:Basel
Job summary
Join our team as a Service Owner for Network services! Shape the future of our network operations and enjoy a collaborative work culture.
Tasks
- Oversee WLAN, LAN, WAN, and AAA network services with full responsibility.
- Collaborate with teams and partners to ensure network performance and security.
- Drive service lifecycle from design to implementation and management.
Skills
- Degree in IT or related field with network experience required.
- Proficient in network architectures and Cisco technologies.
- Strong analytical skills for troubleshooting and documentation.
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Your Job in Brief
- You take overall responsibility for the operation, further development, and quality assurance of our network services – with a focus on WLAN, LAN, WAN, and AAA.
- In close collaboration with internal teams and external partners, you ensure a stable, secure, and high-performance network operation – from planning to implementation.
- You actively shape the service lifecycle – from design and budget planning to operational projects and the management of providers and strategic consulting in close collaboration with the Product Owner.
What to Expect
As a Service Owner for Network, you take on a central role in the management and further development of a business-critical IT service. You work closely with our service provider as well as with internal specialist teams to ensure and continuously improve the availability, stability, and quality of the service. You actively shape processes, identify optimization potentials, and implement improvements independently. You can expect a professional working environment with flat hierarchies, open communication, and the opportunity to contribute your own ideas and help shape the further development of the service portfolio.
Your Tasks:
- You are responsible for our network products with a focus on WLAN and AAA services (Cisco ISE, WLAN infrastructure).
- You design, implement, and operate the network management platform (Cisco Catalyst Center) as well as network-related services such as DDI and monitoring.
- You lead operational projects for the further development of network services and coordinate external service providers in your role as Service Owner.
- You ensure a secure and high-performance network operation – including monitoring, troubleshooting, fault analysis, and performance optimization.
- You are willing to work outside of office hours.
- You participate in tenders and support system migrations and rollouts.
- You create operational documentation, conduct service reviews, and participate in governance meetings.
- You contribute to the technical further development of the services (e.g., SD-Access, NAC, Fabric, WAN design) and plan the service budget together with the Product Owner.
- You are interested in cloud networking; IaaC and DevOps are not foreign words for you.
Your Team
You will be part of a dedicated 9-member network team within the IT infrastructure department. In close collaboration with our Product Owner and Service Owner, engineers, architects, and security specialists, you actively shape the network landscape. As a Service Owner, you play a key role, coordinate external partners, support governance processes, and ensure a highly available, future-oriented network operation. You bring in your experience, think along – and drive innovation and quality forward together with the team.
What We Expect
You enjoy new challenges, are independent, and take the initiative to drive things forward, and you have a service-oriented mindset. Taking responsibility is a matter of course for you, and you stand by your decisions. At the same time, you are curious and always ready to learn new things. This openness to knowledge and innovation drives you to continuously develop yourself. Furthermore, you enjoy working in a team and contribute to maintaining a positive atmosphere.
Be inspiring, contribute your ideas, and motivate others to follow your example. You are eager to exchange ideas, understand customer needs, and translate them into solutions. The following qualifications you additionally bring:
- Completed studies in computer science (HF/FH/Uni) or comparable qualification
- Experience in the field of network technology (LAN/WAN/WLAN/AAA).
- Solid knowledge in network architectures and protocols as well as common components (routers, switches, firewalls).
- Practical experience with Cisco technologies: ISE, Catalyst Center, Wireless Controller.
- Experience with DDI solutions, DNS/DHCP configurations, network segmentation.
- Ability to conduct structured analysis and documentation of network issues
- Knowledge in the area of network security and compliance is an advantage.
- Very good German skills and good English skills in spoken and written form.
