Head of Sales & Digital Customer Experience (m/f/d) 80%-100%

12 May 2026
80 – 100%
Permanent position
Brig

About the job

Your Drive

The heart of BVZ Holding consists of the railway company Matterhorn Gotthard Bahn and the international top brands Gornergrat Bahn and Glacier Express. Passionate and qualified employees form the foundation of our success. Around 700 employees are committed daily to providing our guests with a first-class experience. As Head of Sales & Digital Customer Experience, you shape how our products are sold, booked, and digitally experienced. You connect sales, technology, and customer experience – and develop the digital and sales channels to our offerings together with your team. Emotions are our drive. What is your drive?

Your Area of Influence

You lead and develop the Sales & Digital Customer Experience department and manage a team of around ten employees
You are a member of the Marketing leadership team and actively shape the divisional and corporate strategy
You are responsible for the sales strategy per business field and the collaboration with OTAs, booking portals, and enablers
You manage the sales of all products of Matterhorn Gotthard Bahn and Gornergrat Bahn across all sales and control channels
You are responsible for the further development of sales-relevant systems, software, and hardware as well as the technical implementation of the pricing strategy including promotions
You develop measures to increase productivity, quality, and efficiency in all sales channels
You provide relevant sales figures and KPIs
You are responsible for the digital customer experience as well as the website strategy and its further development
You carry the process responsibility for the Rail Center as the central customer contact, advisory, and sales point for the products of MGBahn and Gornergrat Bahn
You are responsible for budgeting, billing, invoicing, and balancing as well as contract management with system partners
You lead and/or accompany projects, working groups, and interdisciplinary teams in the mobility and tourism environment
You ensure clear, simple, and consistent internal and external communication

Your Profile

You have higher education or further training in marketing & sales, business administration, and/or tourism
You have several years of experience in a comparable leadership position in sales
You bring sound knowledge of the public transport sales landscape
You are strongly customer- and service-oriented and develop forward-looking, innovative sales concepts
You have very good technical understanding of digital systems and experience in leading complex IT and digitalisation projects
You are a strong leader, entrepreneurial personality who thinks process-oriented, networked, and holistically
You have very good German and English skills; French is an advantage

Your Benefits

Key role with strategic importance for sales, digitalisation, and customer experience
Scope for design in an exciting environment between public transport and tourism
Well-coordinated and committed team
Flexible working hours
Working on the go and from home possible
GA and other attractive benefits for you and your family
The most beautiful workplace in Upper Valais